Nobody else does what we do.
Our combination of industry experts, technology leaders, and creative specialists allows us to transform businesses through better customer engagement – better than anyone else in the market. Clients bring us their biggest challenges, knowing we’ve got what it takes to help them understand and drive preferences to gain loyalty from their customers. Salesforce and their ecosystem of partners are critical enablers of the customer journey.
We offer 4 pillars of differentiation.
- Innovation IQ. We’ve honed our ability to look at complex problems in new ways to help companies move at the speed of digital.
- Digital DNA. Today’s digital customer journey requires a whole new mindset. That's why we’re transforming our own way of doing business – part agency, part consultancy.
- Creative capacity. We’re making significant investments in creative talent and emerging digital technologies.
- Practical insight. Our teams are experienced industry practitioners. We’ve refined the tools needed to lead complex transformational projects tailored to your business.
- Strategic clarity. Industry-specific process mapping methodologies enable us to deliver Salesforce solutions with less risk and better outcomes.
- Industry accelerators. Our Salesforce FullForce Certified industry solutions can help companies tap into the power of social, mobile, analytics and connected cloud technologies with speed and scale.
- Depth and breadth. We bring unmatched capabilities for businesses transformation built around the Salesforce technology platform.
- Awards and recognition. Our Salesforce practice has been recognised by industry analysts and Salesforce itself.
- Real Agility. Our agile methodology is baked into every project we do, from day one. We have proprietary project management tools and work is managed through quick iterations called sprints, facilitated by the scrum master, and progress is visualized with Kanban-inspired tools.
- Whole solutions. We can empower your Salesforce implementation with mobile apps, digital experiences, interactive applications, and seamless data integration – far beyond CRM.
- Operational scale. New technologies and business models make 1:1 customer relationships a reality. We build robust systems and processes to help clients capture, connect, and act on customer interactions at every touch point.
What we do is unique. And it’s working.
Last year’s vision yielded impressive results and we are poised to continue our impressive market leading results.
We have combined our world class capabilities – from customer innovation, to strategy, to engagement design, through technology enablement and operations – to create new market leading offerings wrapped in value-based propositions.
Our differentiators include an integrated blend of leading creative and design capabilities coupled with our deep industry, business domain, and technology expertise.
We don’t approach projects as “an IT play” like our competition. We are business people so we put customer first across the Digital Enterprise.
We build Digital Engagement Platforms that deliver journeys. They orchestrate marketing, sales, service, ERP, mobile, social, analytics, commerce, and digital content across the cloud and ground. This helps our clients manage their customer ecosystem in the best way possible.
Clients need insight, and Deloitte’s unparalleled industry-sector expertise is the secret ingredient to their success.
We are investing in our clients’ success by tying our partner capital to our clients’ business results. We go into business with our clients.
Highlights include: Digital Engagement platforms; the CloudMix and MarketMix Ecosystem; Industry sector preconfigured solutions; SFDC Fullforce and new alliance relationships; and customer insight as a managed service. (Ask us about a top-secret industry solutions relationship.)
We have a global practice of 4000+ practitioners, with presence in over 28 countries.
We harness our collective, local industry experience and time-tested methodologies to deliver innovative solutions to help our clients transform their customer’s journeys.
From first contact to final delivery, our global teams are equipped to use Salesforce’s social, CRM and mobile technologies along with our digital capabilities to revolutionise the way your customers work, play, and communicate.
We created innovative solutions based on our industry experience
LS – Medical Info Call Center Solution
HC – Member acquisition, onboarding and servicing
Patient Relationship Management
Provider – Patient Experience + Connected Device
LS – REMS, Patient Adhere, HCP and Patient Coord. Care
FS – Orig. and Onboard, Commercial, Wealth, Complaint
FS – AssetApp; Retail and Institutional Asset Mgmt
Ins – Sales, Service and Marketing solution for Insurance
CB & Mfg
Mfg – Sales, Service and Marketing solution
CB – Mobile sales tool for retail
CB – Communities to engage with brand owners
Media / CB – Marketing Resource Management
Media / Retail – Marketing and engagement platform
Tech – Partner Relationship Management
Media – advertising sales transformation
Citizen multi agency and guided engagement
edu4ce (product by Cloud Masons)
Built for the Australian market for education providers
HR Helpdesk management & app rationalization
COE for launching Force.com apps (app rationalization)
Deloitte is key partner participating in pilot
Deloitte is preferred partner
Quote to Cash solution integrating numerous ISV cloud solutions
Agile project management tool
* FullForce Offerings