Added convenience for members
AustralianSuper wanted to provide greater self-service for their members, giving them added convenience and at the same time reducing operational costs.
Understanding requirements plus developing a new visual and technical design were Deloitte’s first steps.
Enabling member personalisation
After implementing Sitecore’s CMS and DMS, personalisation enabled members to be presented relevant functions according to their location, life stages, investment types and super products.
AustralianSuper was also the first superannuation site in Australia to provide 100 point ID checks online.