“With the launch of bankwest.com.au our goal was to deliver customers a rich, innovative and user friendly experience online.” Jane Muirsmith, Head of eCommerce

Applied capabilities

  • Mobile
  • Web

See our Capabilities

Happier times ahead

To provide the ‘happy’ online presence required, Deloitte needed to select a new CMS with improved functionality for Bankwest and its customers.

We then delivered creative design and front-end development for the new website, mobile banking and a refreshed internet banking site.

Online shopping inspires ‘happiness’

Rather than traditional retail bank websites, the world of online shopping was the source of inspiration for Bankwest’s new website.

‘Happy’ imagery, customer-centric tools such as the product comparison tool, and advanced search technology brought ‘happy banking’ to life online.

Everyone’s happy

The new online presence uniquely positioned Bankwest to meet the needs of its increasingly tech-savvy customers.

Moving Bankwest to the forefront of online customer experience in the Australian banking industry, the sites were well received by customers, especially mobile users.