Connecting a distributed workforce
Emerald Grain’s workforce is distributed across Australia and overseas, often with limited office connectivity to the corporate network. Deloitte was engaged to design, build and deploy a new intranet for Emerald Grain based on the Sitecore CMS platform focused on the areas of knowledge management, collaboration and improved communication.
Through end user interviews and desktop research we identified that secure mobile access to information was a key problem in Emerald Grain’s distributed workforce. Our design approach was based on a mobile first user experience design to enable staff to find information from any location on any device. The design focused on developing an intuitive Information Architecture to enable users to navigate and share knowledge information quickly and easily.
Built in collaboration
Emerald Grain use Salesforce to manage their customer interactions and use Chatter to communicate online. As part of our program, we integrated with Salesforce Chatter to bring group discussions into the Intranet to encourage communication and collaboration within the Intranet.
A key problem area for Emerald Grain was the lack of a centralised, accessible and secure staff directory. By integrating Active Directory into the Intranet, we were able to incorporate location, contact details, user photos, business function title and bio into an intuitive search and user profile feature making finding someone within the company easy and fast.