Making it easier for the customer
Deloitte undertook customer research, requirements definition, visual design, and technical design in order to assist Queensland Urban Utilities achieve their goals.
The website is now much more intuitive and easier to navigate. A key feature of the website is the “Report a leak” online form where customers can report a burst water main or leak in their area quickly and easily. The responsive website ensures this task can be completed with ease across any device which has eliminated the need for a stand-alone mobile app.