Powering a retail revolution

As an award winning retailer, John Lewis has succeeded in becoming the largest department store retailer in the UK with an eCommerce offer that sets the benchmark for customer experience and proposition. Their business is now embarking on a Retail Revolution with the goal of becoming ‘Britain’s leading retailer’ with the market beating Omni-Channel Proposition.

Applied Offerings

  • Content Management
  • Mobile
  • Web

See our Offerings

Awards

  • MCA Awards 2014 Technology Winner

Making market leading, market beating

Deloitte has been at the centre of John Lewis’s efforts to make their commerce offering not just market leading, but market beating. Following on from helping John Lewis define the required business and technology capabilities and software to deliver their business goals we acted as the implementation partner to replace their eCommerce platform. Using creative and technical expertise from across the global Deloitte Digital network, we have implemented new eCommerce software from Oracle ATG and web content management software from Adobe CQ5 to deliver the new customer facing website.

World class.com

Handling hundreds of thousands of customer visits per hour requires a world class solution. Working with John Lewis we performed a visual refresh of the John Lewis eCommerce store, managing the user experience design and the development of the front end.

Experience driven commerce

John Lewis isn’t just about commerce, it’s about the shopping experience. Through the design and implementation of the Adobe CQ5 content management system and integration with the ATG platform, we provided the tools for business users to control large aspects of the customer experience on a daily basis. This greater business agility enabled control to be passed from IT to the online business, whether it be development of product and editorial content or management of style through changes to JavaScript and stylesheets. This greater business control has reduced time to market for new initiatives, improved customer experience whilst also reducing operating costs.

Effective business tools

Driving business performance also requires effective and efficient business tools. To enable John Lewis to manage a turn-over of more than 5000 products per week we designed and build a bespoke product information management solution. Using our innovative systems delivery methodology, which utilises behaviour driven and test driven development methods, we were able to deliver this high quality Java application in only a few months.