Deloitte Digital at Salesforce World Tour

April 20, 2017 | Toronto

Deloitte Digital is in Toronto as Emerald sponsor of the 2017 Salesforce World Tour, Thursday, April 20, at the Beanfield/Allstream Centre. Attend a session or visit our booth to re-imagine your connection with customers. 

See you on the show floor!

Visit Deloitte Digital in the Expo Hall (Booth 102) during expo hours to see a demo and learn more about our offerings Citizen Connect, Tracker, ConnectMe and more! 

Attend our speaking sessions!

Deloitte Digital Partner Theater Session: Digital Bank powered by Salesforce

8:30 – 8:50 a.m., Thursday, April 20, in the Partner Theatre Area of the Customer Success Expo

Presenter: Geert Defreyn, Director, Deloitte Canada

Digital has fundamentally changed customers’ expectations. To win and keep customers, banks – like all organizations -- should reimagine their customer relationships and find new ways to create VALUE.

Wow me - Customers are drawn to experiences that genuinely surprise them in both form and function.

Know me - Customers are less & less patient with commoditized solutions. They expect organizations to know them, and to tailor the experience to their preferences.

Make it easy - Customers encounter barriers managing their financial priorities. Banks should continue to find digital ways to serve customers in simple and frictionless ways.

Earn my trust - Customers want banks to watch for their best interests, bringing accessible financial expertise to assist their choices on life’s key financial matters.

These challenges face all organizations. At this session, we’ll discuss the pre-configured digital banking accelerator that Deloitte built on Salesforce, enabling retail and commercial banks to rapidly create and enhance customer value.

Join us to hear about digital ideas that could work for your projects.

Deloitte Digital Breakout Session: Omni-channel Customer Service Transformation

12:00 p.m. – 12:40 p.m., Thursday, April 20, Room 200 ABC

Presenters: Tony Krajewski, Partner, Deloitte Canada, and Jose Yamazaki, Senior Manager, Deloitte Canada

In today’s rapidly changing world of digitally connected people, smart phones, sensors and other devices, Customer Experience – the service your organization provides – is your opportunity to truly differentiate and build lasting brand loyalty.

To help create and operationalize that special, high impact customer experience, Deloitte Digital has created a new model for a new age. We’re an agency and a consultancy, combining leading digital and creative talents with the deep industry and technology capabilities Deloitte is known for. Our clients bring us their biggest challenges, knowing we have what it takes to help bring their new business vision to life.

At this session, Deloitte will examine facets of the digital customer experience through the lens of service and support using solutions powered by Salesforce.

Join us for a lively discussion about Customer Service initiatives similar to one that you may be doing/considering. 

A new way of working.

Deloitte Digital brings unique approach to the complex challenge of transforming customer, citizen and employee engagement. With 4000+ professionals in 30 countries, we bring a new user-centric mindset to help Federal, State, and Local Government clients build digital experiences that are accessible, responsive, and contextual through heavy emphasis on persona driven design, adoption, and user experience.