When it comes to ecommerce, you’re the most skilled of Sherpas ready to guide a multi-disciplinary team to mount soaring technology solutions for a wide range of clients. As Functional Ecommerce Manager, you’ll take on projects to improve client ecommerce and portal capabilities, taking them to Everest-like heights. Your industry experience in both direct-to-consumer and business-to-business models have given you the know-how needed to advise, design, and put solutions in place for clients related to their online marketing, sales, and service needs.

What you'll do
  • Act in a leadership role on client projects and for junior staff
  • Help define business requirements and process design (including scenario design and flow mapping)
  • Create functional designs, prototyping test planning and execution, training coordination, and documentation of operational support procedures
  • Help clients define forward-looking business strategies related to digital transformations
What you have
  • Eight years of relevant consulting or industry experience
  • Proven experience building and managing an ecommerce and multi-discipline team
  • Thorough understanding of internet technologies, including ecommerce, mobile, social, SEO, and analytics platforms
  • Three years of experience working with major ecommerce and related technology vendors, including but not limited to Oracle ATG, Endeca, Hybris, Magento, IBM WebSphere, Blue Martini, and open source solution providers
  • Hands-on experience managing a complete redesign of a B2C and/or B2B consumer website preferred
  • Conceptual and technical understanding of Internet architecture, content management, and infrastructure as they relate to ecommerce operations
  • An understanding of information architecture related to customer experience and usability design techniques
  • In-depth knowledge of the latest research, analysis and best practices regarding online shopping behavior, ecommerce marketing methodologies and customer experience usability
  • A deep understanding of project management methods and techniques
  • A Bachelor's Degree, advanced degree preferred
Bonus points
  • Work independently or as part of a team to manage and complete multiple task assignments
  • Identify client business issues through vendor/Deloitte client team and facilitate solution development
  • Demonstrate clear and understandable oral and written communications, including development of client presentations (MS Visio, MS Office)
  • Utilize appropriate problem solving and troubleshooting techniques to resolve engagement issues
  • Make well informed decisions by exercising mature judgment
  • Develop trusting relationships with clients to identify key stakeholders and proactively open up net new service opportunities
  • Lead and drive proposal creation and proposal strategy ‑ response, orals, presentations, and overall client relationship strategy
  • Maintain current understand of market and competitive landscape to build go-to-market strategies that differentiate positioning with vendors and clients
  • Eagerness to mentor junior staff
  • Willingness to travel 80 – 100 percent of the time.

Interested? Click the 'Apply Now' button below to access our application system. If you have any questions, please email amattice@deloitte.com.