As a proud Innovator Sponsor of Salesforce World Tour Sydney, we are excited to bring expert speakers together for important conversations, showcase innovative industry demos and accelerators, and connect with clients and colleagues for one day of learning, collaboration, and inspiration.
Register to hear from industry experts and be a part of the conversation on these relevant and important topics below.
See us on stage in discussion with Salesforce
Meet the growing expectations of consumers, while balancing identity, privacy, and security. Deloitte shares perspectives on the first-party data revolution using Customer Data and implications of the new legislative changes for your organisation.
Trust, privacy and consent: possible or paralysing?
SPEAKERS: Daniella Kafouris (Risk Advisory, Partner, Deloitte); Marla Hay (Global VP for Privacy, Trust & Data, Salesforce) and Katherine Battle-Schultz (Consumer Lead & Partner, Deloitte Digital)
DATE: 28th February 2024
TIME: 2.20pm – 2.50pm
LOCATION: Breakout G, Level 1, ICC Sydney
Learn and connect with us through our industry sessions
Register your interest to hear from industry experts at Deloitte Digital and Salesforce, and join the conversation on these relevant and important topics.
1. Gen AI: Crafting campaigns with legal & strategic magic
This session empowers decision-makers to strategically infuse AI magic into campaigns, offering industry-specific insights for maximum impact. Join us to unravel the secrets of successful generative AI deployment, transforming campaigns into enchanting experiences that captivate audiences and elevate your brand's presence in the digital realm.
SPEAKERS: Miguel Leone (Marketing, Data and Technology Lead, Deloitte Digital)
DATE: 28th February 2024
TIME: 10:20am – 10:50am
LOCATION: E 3.4, Level 3, ICC Sydney
2. Is AI in your contact centre maximising ROI and empowering agents?
Discover the transformative impact of AI in contact centres. This session probes the ROI of GenAI, exploring how it supercharges self-service while empowering agents, ensuring a customer-centric and pragmatic strategy in navigating the evolving workplace landscape.
SPEAKERS: Simon Stefanoff (Contact Centre Expert, Principal, Deloitte Digital) and Belinda Burgess (Salesforce)
DATE: 28th February 2024
TIME: 11:10am – 11:40am
LOCATION: E 3.4, Level 3, ICC Sydney
Discover our solutions and offerings
Visit our booth to find out more.
ADVANCED LOYALTY | DOWNLOAD NOW
Deloitte has partnered with Salesforce to deliver a leading loyalty decisioning system driven by AI & Machine Learning with next level features in loyalty intelligence, enriched loyalty profiles, real-time testing and learning, and empower service agents with Loyalty offers.
CLOUD API VAULT | DOWNLOAD NOW
Deloitte's Cloud API Vault is a library of integration solutions created by Deloitte’s Cloud API and Integration – designed to be used as an accelerator to the Design For Re-Use stage of our development methodology as part of a larger project implementation.
DELOITTE CITY SERVICES | DOWNLOAD NOW
Deloitte City Services is a digital council services offering-in-a-box, that offers a simple, scalable, and high-value way for councils to start their digital transformation journey.
DIGITAL FRONT DOOR | DOWNLOAD NOW
Digital front door is where health consumers and their care givers are able to navigate, access and receive the right care at the right time through the channel of their choice, which is also sustainable.
FSCONNECT FOR RETAIL BANKING | DOWNLOAD NOW
FSConnect for Retail Banking integrates Salesforce Financial Services Cloud intoassociate journeys to increase productivity and collaboration—and empower them to better engage clients across an omnichannel experience.
GEN AI IN CONTACT CENTRE | DOWNLOAD NOW
Deloitte’s Gen AI for the Contact centre is intended to work collaboratively with Salesforce’s AI Cloud and fill existing gaps with telephony partners - leveraging the latest capabilities to improve virtual agents, enable live agents, and facilitate the transition from one to the next.
GOVCONNECT ENGAGE | DOWNLOAD NOW
Powered by Salesforce, GovConnect Engage is a human-centric, easy to use, accessible and responsive customer experience layer which focuses solely on the citizen-facing digital experience. Creating a seamless experience, boosting public perception and trust, and enabling cost savings.
SUSTAINABILITY 360 | DOWNLOAD NOW
Deloitte’s Sustainability 360, powered by Salesforce, is a modular sustainability management as a service offering designed to help you gain holistic visibility into your sustainability performance, detect and mitigate risk, and illuminate operational improvement opportunities.
WORKFORCEX | DOWNLOAD NOW
WorkforceX is an enterprise platform that delivers personalised digital transformation experiences for our clients. Create efficiency and impact by engaging and connecting people through change, simplifying digital touchpoints and leveraging a suite of tech features with pre-built solutions and accelerators.
Meet some our Consulting experts
Connect with our industry, issue and solution experts at the Deloitte Digital booth.
