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ALLIANCES

OpenText

Information-driven transformation, turning content into a system for trust, compliance, and performance 

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We help organizations turn information into a strategic asset by using OpenText to connect content, business processes, and governance in ways that support better decisions, stronger compliance, and more meaningful experiences. 

Why OpenText + Deloitte Digital 

 

OpenText provides enterprise-grade information management capabilities, spanning content, records, communications, and AI-enabled insight. 

 

Deloitte Digital brings deep experience designing and operating OpenText in complex, regulated, and high-volume environments-connecting information to business strategy, operating models, and core platforms. 

 

Together, we help organizations manage information with confidence, reducing risk, improving efficiency, and enabling content to actively support business outcomes. 

WHAT MAKES OUR OPENTEXT ALLIANCE DIFFERENT
Operating OpenText in complex, real-world environments

We bring deep experience applying OpenText across complex environments, including public sector, financial services, energy, healthcare, insurance, retail, and more. Our work connects content to the systems, processes, and people who rely on it every day.

Our focus is not just deploying OpenText, but making information work in context, across SAP, Salesforce, Microsoft 365, ServiceNow, and other core platforms.
Governance and compliance built in, not bolted on

We design governance from day one, embedding classification, retention, security-by-design, auditability, legal hold, and lifecycle controls directly into day-to-day workflows. 

 

This minimizes compliance risk, improves traceability, and removes friction for users. 
AI-enabled content applied responsibly and at scale

We help organizations apply AI securely and responsibly, from intelligent capture and metadata enrichment to AI-assisted search, analytics, and decision support, without compromising governance or regulatory compliance.

The result: faster access to information, better decision-making, and confidence that AI is being used responsibly.

How We Create Value with OpenText

Governance & Compliance

Implement enterprise classification and retention frameworks, security-by-design principles, auditability, legal hold, and end-to-end lifecycle management for both physical and digital records. 

Integration with Core Business Systems

Connect seamlessly OpenText with SAP, Salesforce, Microsoft 365, ServiceNow, and other enterprise platforms to enable governed, intuitive workspaces embedded directly in business processes. 

Experience & Operational Efficiency

Automate workflows, standardize document creation, personalize communications, and streamline processes such as accounts payables, onboardings, and customer communications. 

Cloud Modernization & Security

Execute cloud and hybrid migrations using proven strategies and content mapping. Apply least-privilege access, role-based security, and conditional access models to protect sensitive information. 

AI Applied to Content

Enable intelligent capture, secure enterprise search, AI-assisted insight, and generative AI through OpenText capabilities while ensuring transparency, traceability, and compliance. 

Operate & Managed Services

Run and continuously evolve OpenText environments with a focus on reliability, adoption, and continuous alignment with regulatory and business change. 

OUR IMPACT

Modernizing Information Management for a Canadian Public Sector Organization

 

Turning fragmented content into a governed, enterprise-wide system of record

01

Challenge

A public sector organization undertaking a multi-year transformation faced fragmented content, paper-based processes, inconsistent version control, and growing regulatory pressure. Content was spread across legacy systems with limited integration into enterprise platforms, making compliance, traceability, and user access increasingly difficult.

02

Approach

Deloitte Digital applied OpenText to establish a governed single source of truth, integrating content with SAP, Microsoft 365, ServiceNow and DocuSign, digitizing physical and electronic records, and embedding classification, retention, and lifecycle controls into day-to-day workflows.

03

Outcome

 

  • Centralized, governed repositories across multiple business areas 
  • Improved access to trusted information and reduced duplication 
  • Stronger compliance, auditability, and retention management 
  • Automated workflows and standardized document creation and digital signature 
  • A scalable foundation supporting future automation and AI initiatives 

“Moving away from paper-based processes fundamentally changed how we work. By establishing a governed digital source of truth, we improved access to information, strengthened compliance, and gave our teams confidence that content is reliable, traceable, and secure. The solution is now embedded in our day-to-day operations.”

Public sector organization, Canada (anonymized)

COMMUNITY, INSIGHTS & THOUGHT LEADERSHIP

We bring clients, OpenText leaders, and practitioners together to share insight, address real challenges, and advance responsible information transformation. 

 

  • Information governance and compliance forums
  • AI-enabled content and records management sessions
  • Industry-focused OpenText roundtables
  • Thought leadership on information management, governance, and AI 
RECOGNITION

Deloitte Digital delivers OpenText transformations through locally rooted Canadian teams backed by a global network of technical and functional experts. Our teams operate in both official languages – French & English – and have delivered hundreds of OpenText-based projects across industries over the past two decades. 

Reimagine information management, turning content into a system for trust, compliance, and performance.