We help organizations transform how they sell, serve, and engage by using Salesforce to power customer engagement, demand generation, and sales effectiveness across both growing and complex organizations.
Why Salesforce + Deloitte Digital
Salesforce is the world’s leading customer platform, connecting marketing, sales, service, data, and AI to support profitable growth and meaningful customer engagement. Deloitte Digital connects Salesforce to strategy, operating models, and transformation outcomes, grounded in how customers behave, decide, and engage.
Together, we help organizations move beyond fragmented CRM deployments to unified, customer‑driven experiences, turning platforms into engines of trust, loyalty, and sustainable growth at every stage of maturity.
Salesforce Alliance
WHAT MAKES OUR SALESFORCE ALLIANCE DIFFERENT
Operating Salesforce in complex environments at scale
We bring deep experience applying Salesforce across enterprise‑scale and growing organizations, connecting CRM, data, AI, and operating model design to drive measurable commercial and customer‑experience outcomes. From fast‑moving teams to complex, multi‑entity environments, we design Salesforce solutions that scale with the organization and support speed where it is needed and structure where it matters most.
Operating Salesforce in complex environments at scale
We bring deep experience applying Salesforce across enterprise‑scale and growing organizations, connecting CRM, data, AI, and operating model design to drive measurable commercial and customer‑experience outcomes. From fast‑moving teams to complex, multi‑entity environments, we design Salesforce solutions that scale with the organization and support speed where it is needed and structure where it matters most.
AI‑First, Customer‑Driven CRM Transformation
From core CRM to Agentforce, we embed AI across customer journeys, turning insight into action and automation into more responsive, human experiences.
Our approach scales from pragmatic adoption to advanced AI capabilities and supports growth‑stage organizations and complex enterprises alike.
AI‑First, Customer‑Driven CRM Transformation
From core CRM to Agentforce, we embed AI across customer journeys, turning insight into action and automation into more responsive, human experiences.
Our approach scales from pragmatic adoption to advanced AI capabilities and supports growth‑stage organizations and complex enterprises alike.
Ecosystem Leadership as a Service
We actively lead the Salesforce ecosystem in Canada by working with Salesforce, clients, and partners through advisory boards, innovation forums, events, and co‑development initiatives.
This is not an extension of delivery. It is a service to the ecosystem.
It accelerates learning, strengthens trust, and creates value beyond individual engagements.
Ecosystem Leadership as a Service
We actively lead the Salesforce ecosystem in Canada by working with Salesforce, clients, and partners through advisory boards, innovation forums, events, and co‑development initiatives.
This is not an extension of delivery. It is a service to the ecosystem.
It accelerates learning, strengthens trust, and creates value beyond individual engagements.
FastForward™ for Salesforce: Accelerating Value for Mid‑Market Growth
Not every organization needs enterprise‑scale complexity from day one.
Deloitte Digital’s FastForward™ for Salesforce approach helps mid‑size organizations move quickly, stay focused, and build customer relationships that scale with confidence.
We combine prebuilt, industry‑tested accelerators with targeted customization to deliver early value while establishing a strong foundation for long‑term growth.
What this means in practice
OUR IMPACT
Applying Salesforce in complex, real‑world environments
01
Challenge
01
Challenge
Understanding and responding to diverse customer needs across complex enterprises and evolving consumer products organizations while maintaining trust, consistency, and speed.
02
Approach
02
Approach
Applied Salesforce across complex engagement environments by integrating customer insight, analytics, AI, and operating model design.
03
Outcome
03
Outcome
- Deeper, more actionable understanding of customer relationships and needs
- Faster, more confident decision‑making through AI‑enabled insight
- A scalable foundation to continuously improve customer experiences
COMMUNITY, INSIGHTS & EVENTS
We bring clients, Salesforce leaders, and practitioners together to share insight, challenge assumptions, and advance Customer‑Driven transformation across the ecosystem.
- Salesforce innovation forums and executive sessions
- Agentforce and Data Cloud enablement events
- Industry‑focused Salesforce roundtables
- Thought leadership on Customer‑Driven CRM, trusted data, AI‑enabled service, and experience transformation
RECOGNITION
Deloitte Digital brings deep Salesforce expertise, global scale, and operational credibility, supporting organizations across growth stages, from mid‑market to enterprise, in modernizing CRM, activating AI responsibly, and building trusted customer relationships.
Reimagine customer relationships, turn Salesforce into a true engine of growth.