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Energy, Resources & Industrials  

Putting customers at the center of Canada’s industrial future 

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  • Energy, Resources & Industrials

 

Canada’s Energy, Resources & Industrials (ER&I) sector is at a turning point. Growth pressure, sustainability demands, and operational complexity are converging. 


What used to be separate priorities are now one system. 

 

 

The organizations that win will not just optimize operations. 
They will redesign how they serve customers, use data, and operate as connected, intelligent businesses. 

The Canadian ER&I Context

 

Across the sector, the challenge is clear: customer experience, operations, and sustainability must work together. 

01

Power, Utilities & Renewables

From energy supply to energy services. 

Customers expect real-time, transparent digital experiences across billing, outages, and usage.

02

Industrial Products & Construction

From products to guaranteed outcomes. 

With downtime costing up to C$242,000 per hour, digital experience and reliability are now critical.

03

Mining, Metals & Energy

From operations to trust ecosystems. 

Growth depends on ESG performance, community trust, and end-to-end transparency.

What This Means for ER&I Leaders

 

Leading organizations are making deliberate shifts: 

 

 
  • From production-focused to customer-centric operations  
  • From fragmented systems to unified data and platforms  
  • From reactive to predictive, resilient operations  
  • From manual field execution to digitized workforce experiences  
  • From compliance-driven sustainability to value-driven transparency 

 

The shift is not incremental. It is structural. 

How We Help

Connecting strategy to measurable impact

We apply an Experience Advantage approach, integrating customer experience, operations, and technology into one system. 

Customer Strategy Transformation

Drive experiences that directly impact revenue and efficiency 

  • Increase conversion rates by 25%+ 
  • Reduce service costs by up to 30% through self-service adoption

Digital Platform Modernization & Integration

Unify systems across operations, service, and customer channels 

  • Reduce go-to-market costs by 20–30%  
  • Improve visibility across capital programs and ESG reporting  

Connected Field & Service Experience

Digitize operations across assets, teams, and locations 

  • Improve workforce productivity by 15–20%  
  • Reduce safety incidents through real-time data and automation  

Predictive Operations

Use data and AI to improve reliability and reduce risk 

  • Reduce unplanned downtime by up to 50% 
  • Lower maintenance costs by 40% and extend asset life by 20%  

Operating Model Transformation

Align supply chain, service, and operations around outcomes 

  • Achieve OTIF performance above 95%  
  • Reduce disruption impact by 20–30%  

New Business Models

Move from products to outcome-based, recurring revenue 

  • Launch uptime and performance-based services  
  • Create predictable, high-margin revenue streams  

Connected Experience Delivery

Unify customer, employee, and operational strategies 

  • Organizations see up to 58% faster revenue growth  
  • And up to 72% higher profitability  

Focus Areas in Canada 

 

  • Power, Utilities & Renewables  
  • Industrial Products & Construction  
  • Mining, Metals & Energy  
OUR IMPACT

Turning operational complexity into measurable performance 

 

  • Improved operational reliability and asset uptime through predictive intelligence  
  • Reduced unplanned downtime and maintenance costs across critical operations  
  • Faster, more proactive customer communication across service and operations  
  • Increased transparency across customer, regulatory, and ESG reporting  
  • Stronger customer trust driven by consistent, data-backed experiences  
  • Unified data enabling faster, more confident decision-making  
  • Scalable digital platforms supporting future services, automation, and AI 

“Deloitte was absolutely focused on business outcomes. They had such a wealth of knowledge of the economics of digital manufacturing, leveraging IoT, and what we’re trying to accomplish here at the Refinery of the Future. What we’re trying to do here was something that hadn’t been done before, and they’re really well suited to do that.”

Doug Smith

Chief executive officer, Texmark Chemicals