Expectations for digital access and transparency are rising across the health ecosystem.

Patients expect timely access to information, services, and care through simple, intuitive digital experiences that are consistent across channels and providers.

Demand for care continues to grow across Canada’s health system.

Population growth, aging demographics, and rising complexity are placing sustained pressure on service capacity and care delivery models.

Workforce capacity remains constrained across the health ecosystem.

Providers and frontline teams are managing increasing workloads, making it critical to improve efficiency, support decision-making, and enable better use of time and resources.

Health systems are fragmented across regions, organizations, and digital platforms.

This makes it difficult to coordinate care, share information, and deliver consistent patient and provider experiences across the ecosystem.

Health data is often siloed and difficult to access.

Limited data integration restricts the ability to support clinical decisions, improve outcomes, and enable more connected and proactive care models.

Patients increasingly expect control over their own data and seamless interoperability across systems and organizations.

Health systems must enable secure, accessible, and interoperable data sharing while maintaining privacy, trust, and regulatory compliance.