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Life Sciences 

Designing connected patient experiences across manufacturers, pharmacies, and funders 

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Canada’s life sciences ecosystem has the potential to deliver seamless patient experiences when it is fully connected, optimized, and integrated. 

The Canadian Life Sciences Context

 

The Life Sciences ecosystem is under growing pressure:

01

Pressure from public health system demand and funding

Increasing demand and funding pressure within the public health system are impacting the broader life sciences ecosystem.

Manufacturers, pharmacies, and funders must adapt to changing reimbursement models, evolving care delivery, and constrained system capacity while continuing to deliver value.

02

Patient‑centric technology transforming experiences

Patient‑centric technology and AI are transforming how individuals engage with health services and products.

Organizations must deliver more connected, personalized, and digitally enabled experiences that extend beyond traditional care and into everyday patient interactions.

03

Growing margin pressure

Margins across the life sciences value chain are under increasing pressure.

Rising costs, pricing constraints, and competitive dynamics require organizations to improve efficiency while continuing to invest in innovation and patient outcomes.

04

Increasing competition from generics and alternatives

Generics and alternative treatments are expanding across key therapeutic areas.

Organizations must differentiate through patient experience, outcomes, and ecosystem integration, rather than relying solely on product innovation.

The result: Delivering leading patient experience, value and outcomes requires better coordination, integration and supporting technology.

What This Means for Life Sciences Leaders

 

 
  • Invest in optimizing patient journeys across systems and channels  
  • Enable secure, interoperable data sharing  
  • Balance innovation with privacy and trust  
  • Use AI to improve outcomes and efficiency  
  • Deliver value beyond traditional care by enhancing the overall patient experience 

 

Leading organizations design patient experience as a digital first, data-driven system. 

How We Help

Experience Transformation

Improve patient journeys across the care continuum for funders, manufacturers and pharmacies. 

Digital Health Platforms

Enable seamless, connected interactions across systems. 

Data & Interoperability

Unlock secure data sharing across the ecosystem. 

AI in Health

Improve outcomes and efficiency through intelligent workflows. 

Research & Innovation Enablement

Support life sciences, research, and public health initiatives. 

Focus Areas in Canada 

 

  • Integration to Health Systems & Providers  
  • Life Sciences and real world evidence  
  • Optimization for Funders 
  • Improved dispensing, claims and provisioning 
OUR IMPACT

Improving patient experience and adoption

 

  • Improved real world evidence  
  • Increased operational efficiency  
  • Better patient experience and confidence  

"#TheBestOutcomes was inspired by our culture of exceptionalism—our cultural DNA, and this dedication from top down and bottom up is reflected in our best-in-class accolades. We want to underscore the importance of delivering the highest quality of care as demonstrated by leading organizations that assess quality and safety. In fact, NYU Langone’s aggregate metrics benchmarked against the rest of the nation’s health systems are unmatched."

Debbie Cohn

Interim senior vice president, communications & marketing, NYU Langone Health