In 2026, luxury enters a new era: more selective growth, the rise of AI, and clientcentric digital ecosystems. Drawing on the Deloitte Global Powers of Luxury Goods 2026 study, discover how Maisons are reinventing their models to remain desirable, profitable, and responsible at the same time.
Luxury enters a new phase: stabilization, selectivity, and meaning
The luxury sector approaches 2026 in a deeply transforming environment. After the post‑pandemic boom, the market is stabilizing in a context marked by increased pressure on aspiring clients, a rebalancing of tourist flows, the emergence of new growth areas, and the acceleration of artificial intelligence.
The 2026 edition of Deloitte’s Global Powers of Luxury Goods study, based on responses from 420 executives in ten countries, focuses on the sector’s upcoming challenges. Beyond analyzing past performance, it aims to understand how leaders are adapting their models to combine growth, financial discipline, and cultural resonance.
In this landscape, three key forces stand out:
Most executives expect revenues and margins to remain stable or improve. Priority is shifting toward value creation per client, per product, and per point of sale.
Investment plans focus on strategic flagships, network optimization, and more demanding capital allocation, rather than extensive physical expansion.
Budgets prioritize strengthening brand image, accelerating digital transformation and omnichannel capabilities, with AI as a lever for efficiency and largescale personalization.
1. Rethinking performance: value before volume
Executives’ responses confirm a clear paradigm shift. Performance is no longer measured by the number of store openings or solely by revenue growth, but by the quality of growth and the strength of margins.
2. Aligning with a more demanding, more experiential, more conscious client
The luxury consumer is evolving rapidly. Expectations now go beyond mere ownership to include personalization, immersive experience, and responsibility.
3. Navigating a multipolar geography of luxury
The center of gravity of luxury is spreading. While China and the United States remain central, other regions are gaining strategic importance.
4. Articulating growth, financial resilience, and customer proximity
Stats: Top 3 executive priorities: 35.7% boost growth, 30.5% strengthen financial resilience, 14.3% remain customer‑centric.
Boost growth
Strengthen financial resilience
Remain customer centric
Plans for 2026 are no longer designed in silos. Executives aim to reconcile growth ambitions, balance sheet robustness, and closer relationships with clients.
5. Moving from exploration to industrialization of AI and GenAI
AI and GenAI now occupy a central place in luxury strategies. The challenge is no longer to experiment, but to scale.
6. Building ecosystems around the client rather than juxtaposing channels
Over a three to fiveyear horizon, the distinction between ecommerce and physical boutiques loses relevance. Executives think in terms of integrated ecosystems.
7. Making sustainability a driver of innovation
Sustainability is moving beyond compliance to become a strategic lever.
A more selective, more connected, more responsible luxury
The study highlights a sector in transition. Extensive expansion is giving way to more selective growth, based on strong fundamentals, powerful brands, and deep customer relationships.
Selective, because each investment must prove its contribution to margins and brand equity.
Connected, because data, AI, and omnichannel capabilities are becoming decisive performance levers.
Responsible, because circularity, transparency, and social impact are now durably embedded at the heart of the value proposition.
How Deloitte Digital can support Luxury Houses
In this context, Deloitte and Deloitte Digital support luxury players in turning these trends into concrete decisions and measurable results:
Key insights from the Tech for Retail event held in Paris on November 27, 2024 (Part 1)
Key insights from the Tech for Retail event held in Paris on November 27, 2024 (Part 2)
Ravouth is a digital transformation expert specialized in luxury retail sector and airline industry. He is the global account executive for Deloitte of two major iconic brands. He brought Deloitte Digital (one of Deloitte Consulting’s offerings) to success in France, and he is currently leading the French Practice, with teams both located in Paris and Casablanca. Ravouth spent the first 10 years of his career in the telecom industry where he embraces the major tech disruption around mobile/fixed broadband (2G, 2.5G, 3G, 4G, DSL, Fibre,…). For the past 10 years, he has been advising CxOs, and especially CDOs (Chief Digital Officers) of Fortune 100 companies, on their digital transformation (from strategy to implementation). In terms of thought leadership, Ravouth has contributed to research on digital transformation, like “Leading Digital” best-seller book (www.leadingdigitalbook.com). He is also a regular invited speaker on corporate events, tech conference around digital transformation.
Ambroise has 9 years of experience, starting his career in operation within an automotive Tier 1 Supplier where he managed several International projects. Since joining Deloitte, he has a good understanding of organization transformation thanks to experiences in different industries (Luxury, Automotive, IT, Service) and different countries (France, Japan, Singapore). Ambroise conducted several projects designing and reviewing customer strategy for Luxury Groups (Dior Couture, Richemont), gaining significant knowledge on Consumer & Premium Retail industry. Ambroise covered an important part of Marketing and Client value chain from strategic & top line growth, Organization transformation and Operating Model design, Customer Experience Operational excellence, Pricing, Marketing activation & Salesforce projects roll-out, M&A