The genesis of the partnership
A long-standing partnership successfully launched in France in 2023
Eight years after the US office, Deloitte Digital France launched its partnership with Sprinklr, a unified customer experience solution, in 2023.
After just one year, the results are positive: the partnership has enabled us to carry out a number of projects to improve customer engagement for prestigious companies, and the number of certified Deloitte consultants is growing to better support our future customers.
The partnership between Deloitte Digital and Sprinklr also strengthens international links: our consultants train and refine their expertise thanks to the Deloitte network, creating real cross-working synergies between France, Portugal, Switzerland and Poland.
In this way, the sharing of sector-specific knowledge and functional and technical expertise, coupled with support for certification via the Sprinklr University, have enabled our teams to optimize their skills on the solution.
Deloitte Digital's approach to successful Sprinklr implementation
A proven implementation strategy
For some of our customers, the key challenge was to implement the solution quickly, and avoid any disruption to their customer journey and experience.
The tight deadlines required meticulous coordination to ensure a smooth transition to Sprinklr modules.
The objectives and challenges faced by our experts focused mainly on :
- understanding and satisfying end-customer need
- surgent implementation of the solution
- interoperability and coordination of internal teams
- workflow optimization
- change management
Deloitte Digital therefore designed an adapted approach, ensuring continuous monitoring including an integration plan, technical implementation, change management with team training, as well as the hypercare phase inherent in any technical project.