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Our leaders bring diverse backgrounds and perspectives to our work to create great impact for our clients, communities, and beyond. Their purpose-driven initiatives and groundbreaking client engagements across industries inspire not just our teams but also our clients to learn, innovate, and shape a better future for all of us.
Global Leadership
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Barbara Venneman
Barbara is the global head of Deloitte Digital. In this role, she empowers clients across industries and around the globe to drive growth through customer and brand strategies, marketing, sales and service transformation and product innovation. Prior to this role, Barbara served as Deloitte Digital's Chief Commercial Officer, and global marketing and commerce leader, helping clients build loyal B2B and B2C relationships across customer acquisition, service, and retention programs. By championing innovation, strategy, and design, she helped brands deliver a more human-centered experience, ensuring their customers and employees felt seen, heard, and valued across all touchpoints. Barbara has more than 30 years of digital transformation experience, helping businesses evolve and grow with strategy, creativity, and leading-edge technology solutions. With a deep-rooted understanding of the industry, client challenges, and the competitive landscape, she leverages her expertise to uniquely position the value propositions that showcase the full depth of Deloitte Digital.
Barbara Venneman
Global Head of Deloitte Digital
Barbara is the global head of Deloitte Digital. In this role, she empowers clients across industries and around the globe to drive growth through customer and brand strategies, marketing, sales and service transformation and product innovation. Prior to this role, Barbara served as Deloitte Digital's Chief Commercial Officer, and global marketing and commerce leader, helping clients build loyal B2B and B2C relationships across customer acquisition, service, and retention programs. By championing innovation, strategy, and design, she helped brands deliver a more human-centered experience, ensuring their customers and employees felt seen, heard, and valued across all touchpoints. Barbara has more than 30 years of digital transformation experience, helping businesses evolve and grow with strategy, creativity, and leading-edge technology solutions. With a deep-rooted understanding of the industry, client challenges, and the competitive landscape, she leverages her expertise to uniquely position the value propositions that showcase the full depth of Deloitte Digital.
Andrew Sandoz
Andy Sandoz is a partner and UK chief creative officer (CCO) of the firm’s creative digital consultancy, Deloitte Digital. Andy leads Deloitte Digital’s full-range of creative services for clients in the UK, which includes oversight of those within ACNE. Andy specialises in blending creativity with emerging technologies to change the way business operates. He has experience across a wide-range of industries.
Andrew Sandoz
Partner
Andy Sandoz is a partner and UK chief creative officer (CCO) of the firm’s creative digital consultancy, Deloitte Digital. Andy leads Deloitte Digital’s full-range of creative services for clients in the UK, which includes oversight of those within ACNE. Andy specialises in blending creativity with emerging technologies to change the way business operates. He has experience across a wide-range of industries.
Frances Yu
Frances is the Global Deloitte Digital leader for Strategy & Design, and a partner within Deloitte Consulting LLP. For nearly 20 years, she has helped global companies launch demand-driven digital businesses, rewire the digital codes of their commercial / go-to-market engines, and rearchitect operating models to be more customer centric and data-driven. Frances is a trusted advisor for business executives in global Fortune 100 as well as “unicorns” in various global tech ecosystems. She writes for various trade publications and speaks frequently at conferences on topics including digital, innovation, and transformation.
Frances Yu
Global Customer Strategy & Design Leader
Frances is the Global Deloitte Digital leader for Strategy & Design, and a partner within Deloitte Consulting LLP. For nearly 20 years, she has helped global companies launch demand-driven digital businesses, rewire the digital codes of their commercial / go-to-market engines, and rearchitect operating models to be more customer centric and data-driven. Frances is a trusted advisor for business executives in global Fortune 100 as well as “unicorns” in various global tech ecosystems. She writes for various trade publications and speaks frequently at conferences on topics including digital, innovation, and transformation.
Paul Clemmons
Paul is a US-based Principal with Deloitte Digital and has been with the firm for over 20 years focusing on emerging technologies, software alliances and building new practices. His current roles include Global Consulting Digital Customer Leader and the Global Customer and Marketing (C&M) Ecosystem and Alliance (E&A) Leader. In the Global Digital Customer role, Paul works with member firms as they define their offerings for better connection with customers, suppliers and partners to inspire and predict new opportunities, improve service, increase engagement, and strengthen loyalty. Paul also leads our Global C&M E&A program, which focuses on scaling and designing a multi alliance strategy to execute and enhance our go-to-market initiatives across C&M globally. For more than two decades, Paul has worked globally with Deloitte consultants and clients across Technology, Retail, and Financial Services. He has helped to start and then lead many practices within the firm including Salesforce, Adobe and NetSuite, all focused on emerging technology and innovation. Paul is a champion for Equality and helping others succeed at work and in the communities in which we serve. He serves on the board of Juma Ventures, an organization focused on breaking the cycle of poverty by paving the way to work, education, and financial capability for youth across America. Paul is a father of three and a huge sports fan.
Paul Clemmons
Principal | Deloitte Consulting
Paul is a US-based Principal with Deloitte Digital and has been with the firm for over 20 years focusing on emerging technologies, software alliances and building new practices. His current roles include Global Consulting Digital Customer Leader and the Global Customer and Marketing (C&M) Ecosystem and Alliance (E&A) Leader. In the Global Digital Customer role, Paul works with member firms as they define their offerings for better connection with customers, suppliers and partners to inspire and predict new opportunities, improve service, increase engagement, and strengthen loyalty. Paul also leads our Global C&M E&A program, which focuses on scaling and designing a multi alliance strategy to execute and enhance our go-to-market initiatives across C&M globally. For more than two decades, Paul has worked globally with Deloitte consultants and clients across Technology, Retail, and Financial Services. He has helped to start and then lead many practices within the firm including Salesforce, Adobe and NetSuite, all focused on emerging technology and innovation. Paul is a champion for Equality and helping others succeed at work and in the communities in which we serve. He serves on the board of Juma Ventures, an organization focused on breaking the cycle of poverty by paving the way to work, education, and financial capability for youth across America. Paul is a father of three and a huge sports fan.
Nick Garrett
Nick Garrett is the Global Marketing & Commerce leader for Deloitte Digital. Nick Garrett is the Global Marketing & Commerce Leader and serves as the Global Chief Marketing Officer for Deloitte Digital. For nearly 25 years, he worked on some of the world’s most iconic brands in the US, UK, New Zealand and Australia, and at agencies who operate at the business end of creativity. His passion for commercial creativity and his entrepreneurial mind helped launch some of the most innovative and transformative work to come out of the Australian market in the last two decades. He sits on numerous advisory boards, including the United Nations Development Programme.
Nick Garrett
Marketing & Commerce Leader, Deloitte Global
Nick Garrett is the Global Marketing & Commerce leader for Deloitte Digital. Nick Garrett is the Global Marketing & Commerce Leader and serves as the Global Chief Marketing Officer for Deloitte Digital. For nearly 25 years, he worked on some of the world’s most iconic brands in the US, UK, New Zealand and Australia, and at agencies who operate at the business end of creativity. His passion for commercial creativity and his entrepreneurial mind helped launch some of the most innovative and transformative work to come out of the Australian market in the last two decades. He sits on numerous advisory boards, including the United Nations Development Programme.
US Leadership
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Mike DeLone
Mike, a principal at Deloitte Digital and the national Customer & Marketing (C&M) offering leader, leads multi-disciplinary teams driving customer-focused experience strategies and solutions across industries and sectors. Mike is responsible for the overall strategic direction of the C&M practice as well as its go-to-market strategies, priorities, investments, and resources. Mike and his team specialize in defining, building, and operating technology platforms that create differentiated experiences for every touchpoint along a customer journey – including product and customer strategy, innovation, pricing, brand strategy, marketing, commerce, sales, and customer service. For over 25 years, Mike has connected strategies to global information technology architecture and led transformation across industries – primarily data-driven commercial experiences for customers and patients. Prior to leading Deloitte Digital’s C&M team, Mike led Deloitte’s Life Sciences practice across Consulting, Advisory, Tax, and Audit businesses. Mike lives outside of Philadelphia with his wife of 25 years, Hillary, and their children, Lily, Zach, and Natalie. Mike and his family love to hang at the beach -- and really anywhere they can be together as a family. Mike is an avid runner, golfer, and musician … and a future professional surfer (in his dreams).
Mike DeLone
National Offering Portfolio Leader – Customer & Marketing | U.S. Deloitte Digital Leader
Mike, a principal at Deloitte Digital and the national Customer & Marketing (C&M) offering leader, leads multi-disciplinary teams driving customer-focused experience strategies and solutions across industries and sectors. Mike is responsible for the overall strategic direction of the C&M practice as well as its go-to-market strategies, priorities, investments, and resources. Mike and his team specialize in defining, building, and operating technology platforms that create differentiated experiences for every touchpoint along a customer journey – including product and customer strategy, innovation, pricing, brand strategy, marketing, commerce, sales, and customer service. For over 25 years, Mike has connected strategies to global information technology architecture and led transformation across industries – primarily data-driven commercial experiences for customers and patients. Prior to leading Deloitte Digital’s C&M team, Mike led Deloitte’s Life Sciences practice across Consulting, Advisory, Tax, and Audit businesses. Mike lives outside of Philadelphia with his wife of 25 years, Hillary, and their children, Lily, Zach, and Natalie. Mike and his family love to hang at the beach -- and really anywhere they can be together as a family. Mike is an avid runner, golfer, and musician … and a future professional surfer (in his dreams).
Amelia Dunlop
As Chief Experience Officer at Deloitte Digital, Amelia Dunlop helps companies develop winning strategies that combine innovation, creativity, and digital strategy. She was recognized as one of the Top 50 Women Leaders of Massachusetts for 2023 by Women We Admire! and received Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation. Amelia leads a team of problem solvers who use human-centered design and customer insights strategy to help businesses shift their focus from the customer experience to the human experience. As marketers, she says we have an opportunity to create more human experiences—earning long-term loyalty and trust in the process. Author of Elevating the Human Experience and co-author of The Four Factors of Trust, both national bestsellers, Amelia writes and speaks regularly about human experience, trust, creativity, and customer strategy.
Amelia Dunlop
Deloitte Digital
As Chief Experience Officer at Deloitte Digital, Amelia Dunlop helps companies develop winning strategies that combine innovation, creativity, and digital strategy. She was recognized as one of the Top 50 Women Leaders of Massachusetts for 2023 by Women We Admire! and received Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation. Amelia leads a team of problem solvers who use human-centered design and customer insights strategy to help businesses shift their focus from the customer experience to the human experience. As marketers, she says we have an opportunity to create more human experiences—earning long-term loyalty and trust in the process. Author of Elevating the Human Experience and co-author of The Four Factors of Trust, both national bestsellers, Amelia writes and speaks regularly about human experience, trust, creativity, and customer strategy.
Brian Frank
Brian is a principal at Deloitte Digital and serves as the US Advertising, Marketing & Commerce (AM&C) offering leader. Brian and his team combine strategy, vision, technology, and data-driven insights to create memorable digital experiences that solve business problems and strengthen brands. With more than 20 years of experience, Brian advises clients on all aspects of their digital transformations, including shaping and executing their digital strategy, experience design, and technology implementations that span sales, service, marketing, commerce, enterprise portals, mobile solutions, and customer analytics. Brian helps his clients drive growth and efficiency through transforming their front office distribution and marketing capabilities, utilizing innovative cloud-based solutions to drive business value. His experience spans banking, insurance, investment management, telco, media, high tech, and the consumer sector. Prior to this role, Brian served as Deloitte Consulting’s lead alliance partner for the US Salesforce practice, where he led the partnership between both organizations, inclusive of all market collaboration, joint investment, strategic deals/accounts, and executive relationships and alignment.
Brian Frank
US Advertising, Deloitte Digital Marketing & Commerce Offering Leader
Brian is a principal at Deloitte Digital and serves as the US Advertising, Marketing & Commerce (AM&C) offering leader. Brian and his team combine strategy, vision, technology, and data-driven insights to create memorable digital experiences that solve business problems and strengthen brands. With more than 20 years of experience, Brian advises clients on all aspects of their digital transformations, including shaping and executing their digital strategy, experience design, and technology implementations that span sales, service, marketing, commerce, enterprise portals, mobile solutions, and customer analytics. Brian helps his clients drive growth and efficiency through transforming their front office distribution and marketing capabilities, utilizing innovative cloud-based solutions to drive business value. His experience spans banking, insurance, investment management, telco, media, high tech, and the consumer sector. Prior to this role, Brian served as Deloitte Consulting’s lead alliance partner for the US Salesforce practice, where he led the partnership between both organizations, inclusive of all market collaboration, joint investment, strategic deals/accounts, and executive relationships and alignment.
Mark Singer
Mark Singer is Deloitte Digital's US chief marketing officer and US agency lead. He embeds creativity into the way businesses solve their problems and helps create purpose-driven solutions that transform how they operate. By blending his marketing and technology experience, he helps create opportunities for disruptive growth.
Mark Singer
US Chief Marketing Officer
Mark Singer is Deloitte Digital's US chief marketing officer and US agency lead. He embeds creativity into the way businesses solve their problems and helps create purpose-driven solutions that transform how they operate. By blending his marketing and technology experience, he helps create opportunities for disruptive growth.
Jeff Wordham
A principal at Deloitte Digital and the leader of the US Customer Strategy & Applied Design offering, Jeff guides a team of strategists, marketers, insights specialists, and designers. Jeff and his team help clients use differentiated human insight and technology to design and deliver powerful experience, drive measurable growth, and transform organizations. Prior to this role, Jeff was responsible for growing Deloitte’s Applied Design practice, where he elevated the discipline of design across the firm. With over 25 years of experience, he specializes in developing and commercializing new businesses, designing experiences, and building innovation capabilities within organizations. Jeff has deep knowledge in financial services and health care, having led multi-year innovation and strategy programs across both sectors. Jeff is a graduate of Queen’s University and holds an MBA from Harvard Business School. He lives in New York City with his wife of 17 years, Laxmi, and their two children, Charlie (14) and Georgia (11). They love to travel together and enjoy any family competition including tennis, ping-pong, and cards. Jeff is also an avid and lifelong skier.
Jeff Wordham
National Offering Leader – Customer Strategy & Applied Design
A principal at Deloitte Digital and the leader of the US Customer Strategy & Applied Design offering, Jeff guides a team of strategists, marketers, insights specialists, and designers. Jeff and his team help clients use differentiated human insight and technology to design and deliver powerful experience, drive measurable growth, and transform organizations. Prior to this role, Jeff was responsible for growing Deloitte’s Applied Design practice, where he elevated the discipline of design across the firm. With over 25 years of experience, he specializes in developing and commercializing new businesses, designing experiences, and building innovation capabilities within organizations. Jeff has deep knowledge in financial services and health care, having led multi-year innovation and strategy programs across both sectors. Jeff is a graduate of Queen’s University and holds an MBA from Harvard Business School. He lives in New York City with his wife of 17 years, Laxmi, and their two children, Charlie (14) and Georgia (11). They love to travel together and enjoy any family competition including tennis, ping-pong, and cards. Jeff is also an avid and lifelong skier.
Simon McLain
As US Chief Strategy & AI Officer for Deloitte Digital, Simon works as part of the Executive Leadership Team to define the priorities, investments and make strategic choices that shape the future direction of the business. Simon is also responsible for leading the AI / Generative AI agenda for Deloitte Digital, building the capabilities, talent and offerings required to win in this new era of customer experience transformation. Throughout his 20+ years of management consulting experience, Simon has worked with a broad range of commercial executives to accelerate organic growth, develop more customer centric organizations, and deliver on the promise of digital transformation. He has also served in various past leadership roles, including as global leader of Deloitte’s Customer & Marketing Strategy practice. Most recently, Simon led Deloitte’s Customer Strategy & Experience team. Simon received his bachelor’s degree from the University of Notre Dame and his MBA from Cornell University. He lives near Boston with his wife of almost 20 years and three children, who are a family of avid skiers and passionate world travelers (~ 60 countries and counting).
Simon McLain
US Chief Strategy & AI Officer of Deloitte Digital
As US Chief Strategy & AI Officer for Deloitte Digital, Simon works as part of the Executive Leadership Team to define the priorities, investments and make strategic choices that shape the future direction of the business. Simon is also responsible for leading the AI / Generative AI agenda for Deloitte Digital, building the capabilities, talent and offerings required to win in this new era of customer experience transformation. Throughout his 20+ years of management consulting experience, Simon has worked with a broad range of commercial executives to accelerate organic growth, develop more customer centric organizations, and deliver on the promise of digital transformation. He has also served in various past leadership roles, including as global leader of Deloitte’s Customer & Marketing Strategy practice. Most recently, Simon led Deloitte’s Customer Strategy & Experience team. Simon received his bachelor’s degree from the University of Notre Dame and his MBA from Cornell University. He lives near Boston with his wife of almost 20 years and three children, who are a family of avid skiers and passionate world travelers (~ 60 countries and counting).