Mark is a Principal, Deloitte Global Customer Offering Portfolio Leader, and Global Head of Deloitte Digital. Mark is responsible for the global strategy formation, prioritization, and go-to-market orchestration of our Customer offering services to exceed our clients’ global transformation needs in all customer-engaging areas including customer strategy, agency/creative, marketing, commerce, sales, service, and digital products across our firm’s advisory, implement, and operate portfolio, and across all commercial industries and government/public sectors. Mark has had the privilege to work with the world's most prominent brands spanning numerous industries, including automotive (OEM and captive finance), consumer/retail, financial services, healthcare (payor/provider), life sciences (biomedical device, pharma, specialty), media & entertainment, public sector, and technology (software, hardware, semiconductor). In his role, Mark helps our clients create compelling customer experiences that align with their brand ambition, increase customer loyalty and drive profitable growth.

Nick Garrett is the Global Marketing & Commerce leader for Deloitte Digital. Nick Garrett is the Global Marketing & Commerce Leader and serves as the Global Chief Marketing Officer for Deloitte Digital. For nearly 25 years, he worked on some of the world’s most iconic brands in the US, UK, New Zealand and Australia, and at agencies who operate at the business end of creativity. His passion for commercial creativity and his entrepreneurial mind helped launch some of the most innovative and transformative work to come out of the Australian market in the last two decades. He sits on numerous advisory boards, including the United Nations Development Programme.

Yohan is the Global Sales and Service leader for Deloitte Digital. He’s passionate about leveraging his teams’ comprehensive capabilities in strategy, innovation, design, technology and data to help clients achieve their purpose and unlock new avenues of growth, while creating meaningful and inclusive experiences for all. Since 2013, Yohan has been instrumental in establishing Deloitte Digital's presence in Canada. His contributions span across various service offerings, where he has been responsible for both organic and strategic growth initiatives. With 20 years at Deloitte, he gained a comprehensive understanding of client challenges across a variety of sectors, generating innovative ideas that leverage technology, talent, and diversity.

Andy Sandoz is a partner and UK chief creative officer (CCO) of the firm’s creative digital consultancy, Deloitte Digital. Andy leads Deloitte Digital’s full-range of creative services for clients in the UK, which includes oversight of those within ACNE. Andy specialises in blending creativity with emerging technologies to change the way business operates. He has experience across a wide-range of industries.

Vincent brings deep knowledge in Digital and Customer Transformation ranging from strategy to technology realization and change enablement and is leading Deloitte Digital in Belgium. His focus is on the TMT industry where he served clients in Telco, Media and (Med)Tech and is also active in the Automotive and Energy sectors. Throughout his 25+ years consulting experience he is able to make the link between the business strategy and operational value realization. He has shaped and delivered small strategic projects as well as large scale business transformations from the Imagine into Operate stage. He holds a master in Engineering from the Ghent University.

Philippe  Delhez has over 13 years of digital experience in different areas such as interactive user experience, product innovation, content - software solutions with many industry leaders and government authorities.

Kathleen leads the Marketing and Commerce Offering within Deloitte Digital. Her professional motivation consists in helping companies leverage the full potential of their business by making meaningful connections with their customers and transforming their marketing and sales. Kathleen is a Marketing and Communication Executive with a broad experience in Marketing Strategy, Data & BI, CRM, Marketing Database Management, Digital and Marketing Automation. Core expertise in the understanding of clients’ businesses and maximizing the value of technology and data to help their business grow.

Laurent is a Partner focussed on the Financial Service Industry and leading the Salesforce practice in Belgium across industries. With a background of more than 15 years in the consulting business, he focuses on delivering CRM (Sales, Contact Center, Marketing) & Digital transformation projects (front to back) for leading banks and insurers in Belgium and EMEA.

Johan leads the Digital Mix team and service offering in Belgium within Deloitte Consulting. He focuses on our technology services towards Private clients, scale-ups, family-driven businesses and private equity backed companies. He has more than 20 years of experience in consulting in this specific market with a broad expertise in both back-office and customer facing processes and systems. Combining his technology, finance and business knowledge, Johan helps his clients making digital transformation a reality from design to implementation, leveraging the power of cloud eco-systems.

As offering leader for DigitalMix, Kelly established the Salesforce for Private team in Belgium. This team is driven by helping Private clients (being fast growing scale-ups, family-driven businesses and private equity backed companies) through their Digital Transformation, enabled by Salesforce technology. Together, the DigitalMix team can enable a transformation across your organisation, from front end to back end. Kelly mainly supports clients to bring their Sales, Service and Marketing processes and teams to the next level of maturity.

Frédéric leads the Deloitte Digital Practice in Belgium. Deloitte Digital supports clients from digital strategy and experience missions, to deployment of digital customer, commerce and content platforms leveraging technologies such as Salesforce, Hybris and Adobe. With 21 years of experience, Frédéric has a successful track record in assisting clients with digital transformations across different industries. His areas of expertise include business, digital and CRM transformations, with technologies such as Salesforce.com, SAP or Oracle.