See how Deloitte Digital is elevating the human experience at Adobe Summit.

Deloitte Digital is returning to Adobe Summit 2021 as a top-tier, Diamond-level sponsor for the tenth consecutive year. At this year’s event, Deloitte Digital will showcase how together with Adobe, we are elevating the human experience to help clients drive connection, loyalty, and growth.

4 ways to elevate the human experience:

Now, more than ever, we need to elevate the human experience. Not just to sell. But to connect. Watch to learn more from Deloitte Digital and Adobe.

Deloitte Digital at Adobe Summit 2021

Join our speaking sessions

The Impact of Employee Experience on Customer Experience

Tuesday, April 27 | 12:00 p.m. – 12:30 p.m. PDT

Session ID:
Brice Chan, senior manager, Deloitte Consulting Canada

To truly focus on the Future of Experience, organizations must understand how outstanding employee experience (EX) enables delivery of exceptional customer experience (CX). Building customer-centric businesses are table-stakes for success and providing outstanding employee experiences are a cornerstone to winning on CX. Join this session to learn how Deloitte Digital and Adobe are helping leading organizations understand the link between employee and customer experience.

Learn how Adobe Experience Cloud solutions like Deloitte Digital’s Accelerated Campaign Experience can:

  • Help solve for both CX and EX challenges
  • Help organizations rethink their existing experience silos to ultimately expedite their speed to market
  • Drive increased demand, loyalty, and growth


The Conversion Jackpot: Enabling Real-Time Data at Sisal

Wednesday, April 28 | 11:00 a.m. – 12:00 p.m. PDT

Session ID:
Speakers: Davide Filizola, chief digital officer, Sisal; Umberto Andreozzi, partner, Deloitte Italy

Driving compelling, real-time experiences at scale within highly regulated industries is challenging due to the stringent marketing and advertising restrictions and constantly changing nature of consumer behavior. Sisal, Italy’s premiere online gambling provider, was faced with the challenge of using real-time data to provide the personalized customer experiences that increase conversion and build trust, loyalty, and growth.

Learn how Sisal and Deloitte Digital are using the full Adobe stack to:

  • Build a flexible architecture based on Adobe Experience Platform that orchestrates journeys across online and offline channels
  • Create a new online gambling experience with real-time customer profiles, continuous intelligence, and actionable insights
  • Strengthen customer trust and manage data privacy and security in a single solution

Flawless and Consistent Omnichannel Personalization in M&E

Tuesday, April 28 | 11:00 a.m. – 12:00 p.m. PDT

Session ID:
Speakers: Ehren Hozumi, VP Media, Entertainment, Sports, and Communications, Adobe. Inc.; Chad Deweese, senior manager, Deloitte Consulting LLP

Learn how to simplify your personalization strategy to deliver consistently exceptional experiences for your customers. Hear firsthand from Courtney Goldstein, Comcast’s SVP of lifecycle marketing, on how they have transformed their business through customer experience management.

Key topics include:

  • Leveraging data to anticipate needs throughout the customer journey
  • Simplifying an omnichannel personalization strategy
  • Improving and increasing customers’ digital self-service
  • Creating a collaborative internal environment and reducing hand-off friction


Want to know more about Adobe Summit Digital Experience?

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Partner and Global Adobe Alliance Leader
Deloitte MCS Limited

Principal and US Adobe Alliance Leader
Deloitte Consulting LLP


Vice President, Alliance Relationships
Deloitte Consulting LLP


Vice President and Adobe Alliance Marketing Leader
Deloitte Consulting LLP