Customers are demonstrating new behaviors and preferences—like the desire for always-on, instant-access, self-service options—and organizations need to find new ways to engage with them.
Improve your customer experience while managing costs
The ever-rising expectation for connected service experiences impacts why—and even if—customers become loyal to your brand. Leading organizations are making deliberate and intentional efforts to deliver an elevated service experience, while also aiming to do so while controlling operating costs.
Here's how we can help you
01
Customer & Commercial Strategy
01
Customer & Commercial Strategy
We help you define your customer service agenda.
Our researchers and strategists help develop customer service solutions that fuel innovation, drive growth, reduce costs, and accelerate time-to-value.
Related services include:
Customer service vision and strategy
Omnichannel service design
Transformation roadmap and business case development
Service delivery model design
02
Creative & Experience Design
02
Creative & Experience Design
We help you elevate your experiences. We create service experiences that help you drive engagement, trust, and loyalty between you and your customers, workforce, and partners.
Related services include:
Customer experience design and activation
Customer experience optimization
Customer experience personalization
Service channel expansion
Self-service capability development
03
Technology & Operations
03
Technology & Operations
We enable customer service solutions. Our alliance connections and custom solution, TrueServe™, can help you streamline how your organization executes, organizes, and optimizes service experiences. With TrueServe™, we help organizations transform their contact centers into a more connected contributor to overall business operations and customer experiences.
Related services include:
Conversational AI design and analytics platforms
Conversational AI-driven virtual agent
Next generation agent desktop
Centralized administrative console
Automated quality management voice analytics
04
Customer Data & Analytics
04
Customer Data & Analytics
We help you unlock hidden insights. Our data and analytics platforms help identify new opportunities and inform meaningful customer interactions.
Related services include:
Voice and text analytics
Customer sentiment analysis
Real-time customer insights dashboards
Custom data visualizations
Data management strategy
The power of our alliances
We can't do it alone. We've created strong alliances with top industry and technology leaders, including:
Salesforce
A prompt for change
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Salesforce
A prompt for change
AWS
Where innovation meets impact
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AWS
Where innovation meets impact
Five9
Transform the contact center experience
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Five9
Transform the contact center experience
ServiceNow
Re-architect work to unlock business value
Learn more
ServiceNow
Re-architect work to unlock business value
Medallia
Connect insights to action
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Medallia
Connect insights to action
Oracle
Imagine now with Oracle Cloud
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Oracle
Imagine now with Oracle Cloud
SAP
Reimagine customer experience
Learn more
SAP
Reimagine customer experience
Our work in action
Getting service experiences right has never been more critical. Learn more.
TrueServe™ Solution Suite
Exceed the demands of today's and tomorrow's customers with TrueServe™
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Contact Center Survey
Improve your contact center's service quality, scalability, and cost
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Contact Center Transformation
Seize the opportunity to transform your customer service operations