AMBITION
Transform customer experience
When VMware wanted to boost their customer experience, create a more usable digital marketing platform for their customers and business partners (via vmware.com), and improve their self-service capabilities (via myvmware.com), they turned to Deloitte Digital.
In one of VMware’s largest customer-experience transformations to-date, we helped change VMware’s daily interactions with more than 800,000 global customers and partners.
ACTION
Design intuitive interactions
We conducted an “Ease of Doing Business” pain-point analysis of the VMware customer and partner online experience. Our improvement recommendations led to the conception, design, and implementation of a new solution for global digital marketing and online customer and partner self-service.
Our ongoing contributions to VMware’s business strategy, creative conceptualization, UX design, and technical delivery have helped VMware establish a long-term, collaborative approach to their web and mobile initiatives.
ACHIEVEMENT
A digital marketplace and self-service solution
We focused on helping VMware create more engaging and intuitive online interactions to improve their customer, partner, and employee experiences. Our work on both projects helped create a long-term foundation for web and mobile at VMware and have received significant recognition in the marketplace from customers, partners, and analysts alike.