Customer Relationship and Management
80% of people state that they would switch to a competitor after more than one bad experience.
Brands need to adapt and learn fast or be at risk of being left behind. There is a constant risk of losing customers to competitors that place customer relationship technology within their technology stack. So, what can you do to avoid them making this switch?
Start by asking yourself some questions:
This is where a Customer Relationship Management (CRM) system can have a positive impact on your business. A CRM will support your team in delivering the right experience to your customers and partners by reducing the silos which exist across departments, all while ensuring data is only accessible by those who need it. It will also provide you with in depth understanding of your customer behaviour through metrics and reporting. So, as you evolve your business, you do so with your customer at the heart of the services and products.
Deloitte is with you throughout this journey, we have a dedicated team supporting clients with their transformation, ensuring that the right team of professionals are positioned in front of the business from day one. Our team is made up of certified and experienced consultants and developers focusing specifically on CRM technologies and digital transformations within the local market.
Together with the business, our professionals wil come in to understand your business and by speaking to management and end-users dive into pain-points, business processes, analytics and business architecture. Through this, we will be able to provide you with recommendations on how you can achieve operational excellence and streamline your processes supported by a CRM.