Knowing your customer
A key part of ensuring a solid customer base is knowing who your customers are. How are you tracking them today? Do you have a single source of truth? Or are you suffering from a scattered and dispersed set of records across different software and customer management processes.
We understand the complexities that exist to fully understand, track and anticipate your customer behaviour across the whole customer ecosystem — especially today, where customers engage with your brand, products and services both online and offline.
Some typical challenges we have observed:
- High cost per sale
- Drop off during the sales cycle
- Employee frustration with the multiple systems and repetitive tasks
- Lack of detail around your customer
- Poor response rate from communication to customers
If these challenges ring true, we’d be happy to discuss the right type of project to partner on.
Talk to us about:
- Customer journey mapping
- CRM development
- Salesforce, Hubspot
- Automated tasks in the sales process
- Customer analytics
- Or anything else CRM related
