JAYE Malta Foundation, a member nation of JA Worldwide, represents a global network of non-profit organisations that share a common mission to educate, empower and inspire young people so that they may transform their future and achieve entrepreneurial success in a global economy. Delivering programmes to educational institutions throughout the scholastic year, JAYE is tasked with several duties ranging from programme coordination, event planning and financial budgeting to progress tracking, among others.
JAYE Malta embarked on a digital transformation with Salesforce and Deloitte Digital. The project was divided into four key implementation phases:
- Initial setup and implementation
- Automated communication
- Digitalising submissions
- Gamification
The project kicked off with several workshops throughout which Deloitte Digital assisted JAYE in defining the structure of the core platform and the processes which needed to be automated and digitalised. Each workshop consisted of understanding how JAYE currently operate, current pain points, what they expected to achieve, and what could be improved. Following each session, Deloitte Digital carried out internal workshops to scope the project and document processes. The team then presented JAYE with a data model, revised process flows and the recommended automation.
ACHIEVMENTS
Overall benefits
Aside from the obvious benefits achieved through this digital transformation, the key benefits achieved throughout this project are summarised below:
JAYE Malta is now able to allocate the resources previously required for the day-to-day operations to further the development and implementation of its programmes, thereby improving the quality of delivery as well as increasing capacity and reach across Malta. The team is also able to focus on more value-added activities to the organisation rather than day-to-day operations.
- Automation and digitisation have facilitated and streamlined all communications and submissions with all of JAYE’s stakeholders and student cohorts.
- There has been an increase in student engagement throughout the programmes.
- JAYE has aligned its processes to be more GDPR compliant in particular through the centralisation of data and facilitating the management of it.
- JAYE Malta was easily able to shift to the online delivery of its programmes during the COVID-19 pandemic.
- JAYE Malta now has a consolidated CRM tool that can track participating school records, programme implementation, operations, sponsors, and collaborators whilst allowing for impact measurement, reporting and budget control. All vital to AML, compliance and transparency which are necessary for a well-run NGO.