Join us for an engaging morning where you'll discover the latest trends from Deloitte's 2025 Customer Service Excellence report. Learn about practical AI agent use cases and explore a real-world business case. This event offers a unique opportunity to interact with service experts, ask questions, and network with peers over breakfast. Don't miss out on gaining valuable insights to enhance your customer service strategies.
Date: 4th June 2025
Location: Deloitte Copenhagen
Agenda & Timing
- 08:30: Welcome & Breakfast
- 09:00: Latest Trends from Deloitte's 2025 Customer Service Excellence Report
- 09:20: AI Agent Use Case
- 09:40: Walkthrough of a Business Case
- 09:50: Questions & Wrap-up
Speakers & Hosts
- Ulrik Højrup Nielsen, Manager, Deloitte Digital
- Thomas Brinth, Senior Manager, Deloitte Digital