We believe that the right idea at the right moment can spark change and inspire action. Explore our insights on creative business transformation, future-proofing your business, and innovating to create great impact for all.
Perspective
Is your company operating in China with Salesforce CRM? Learn why migrating to Alibaba Cloud is essential for maintaining data compliance and optimising performance. Download our Whitepaper to learn the full benefits of Alibaba Cloud.
Generative AI
Human-machine collaboration is reshaping service experiences for customers and agents alike. In a new report, we identify three effective approaches to integrating GenAI into experience management.
Customer service
Are you ready to unlock the transformative potential of Generative AI in customer service and make critical strategic choices? The moment to act is now.
Customer experience
Consumers are increasingly choosing brands that make them feel understood as individuals. Brands that excel at personalization are soaring past their revenue goals because their customers buy more, more often, and remain loyal over time.