Insights
We believe that the right idea at the right moment can spark change and inspire action. Explore our insights on creative business transformation, future-proofing your business, and innovating to create great impact for all.
Perspective
Supercharge your business in China with Alibaba Cloud
Is your company operating in China with Salesforce CRM? Learn why migrating to Alibaba Cloud is essential for maintaining data compliance and optimising performance. Download our Whitepaper to learn the full benefits of Alibaba Cloud.
- 08 December 2024
- 3 min read
Generative AI
Generative AI in customer service
Human-machine collaboration is reshaping service experiences for customers and agents alike. In a new report, we identify three effective approaches to integrating GenAI into experience management.
- 30 April 2024
- 4 min read
Customer service
How GenAI will change customer service
Are you ready to unlock the transformative potential of Generative AI in customer service and make critical strategic choices? The moment to act is now.
- 0 min read
Customer experience
Personalizing growth
Consumers are increasingly choosing brands that make them feel understood as individuals. Brands that excel at personalization are soaring past their revenue goals because their customers buy more, more often, and remain loyal over time.
- 11 June 2024
- 5 min read
DD Insights