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      We believe that the right idea at the right moment can spark change and inspire action. Explore our insights on creative business transformation, future-proofing your business, and innovating to create great impact for all. 

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      Step into the future of Mobile

      Dive into the latest trends and innovations that are reshaping the mobile landscape.

      Perspective
      • 14 April 2025
      • 5 min read

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      Customer Service Excellence 2025

      Read about the latest trends in Customer Service and how to benefit from these.

      Perspective
      • 08 May 2025
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      Nathalie Ramsbjer & David Helander

      Customer service

      How GenAI will change customer service

      Are you ready to unlock the transformative potential of Generative AI in customer service and make critical strategic choices? The moment to act is now.

      Perspective
      • 11 November 2024
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      Nathalie Ramsbjer & David Helander

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      Digital Consumer Trends

      Discover the Scandinavian perspective in Deloitte’s Digital Consumer Trends report – your essential guide to the latest insights on consumer behaviors and preferences in the digital world. This year’s Scandinavian edition has five chapters and takes a deep dive into key topics like streaming, Generative AI, payments, digital sustainability, device usage, social media, and news consumption.

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      Emil Salonen

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