Together with Salesforce, we empower our clients to respond to the dynamic environment and reimagine their interactions with employees, suppliers, and customers. Selected as global integrators of Agentforce at its 2024 launch, we elevate service experiences and drive customer success with trustworthy, innovative AI solutions.
With trust as our guiding principle, we can help you create bespoke customer engagement and unlock new dimensions of productivity advancement.
Here's how we can help you
Deloitte and Salesforce collaborate to enhance customer service using trusted AI. By combining Salesforce's Einstein platform with Deloitte's Trustworthy AI, service excellence, and customer design capabilities, we aim to transform the customer experience. Our recent focus has been on demonstrating the impact of Generative AI in creating inclusive experiences for neurodiverse customers.
01
GenAI for CRM
01
GenAI for CRM
Managing customer interactions with AI and CRM
GenAI offers powerful applications for managing customer interactions. By implementing it effectively, companies can enhance customer engagement, improve employee experiences, and strengthen connections between buyers and brands. Despite past challenges, GenAI presents a renewed opportunity to address complex processes, data insights, and inconsistent adoption
Six major ways that AI can create value for a business
- Cost reduction
- Speed to execution
- Reduced complexity
- Transformed engagement
- Fueled innovation
- Fortified trust
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Future of Service
02
Future of Service
Transparent service optionality
Discover the future of customer service with transparent and varied options tailored to meet modern expectations. Seamless experiences across channels like email, chatbots, and social media are crucial. Companies must prioritize customers and adopt tech-driven service models to enhance engagement and satisfaction, ensuring they stay competitive in the digital age.
Services include
- Seamless Omni-Channel Experience
- Scalability and Agility
- AI-Enabled Solutions
- Holistic Service Offering
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Salesforce Innovation Hub
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Salesforce Innovation Hub
Explore our thought leadership, video interviews, demo guides, and more to learn how we work with Salesforce to empower Trusted Data & AI.
Customer-centric technology
We work with forward-thinking companies worldwide to imagine, deliver, and run the future across every platform, every device, and every step of the customer journey. We look beyond the customer—to the human—to help our clients create experiences that build connections to drive loyalty, fueling bottom line results.
Meet the Salesforce Assets & Solutions Group
We like quick and easy, and we’re pretty sure you do, too. That’s why our Assets & Solutions Group (ASG) offers pre-built, fast, and easy-to-implement assets for key industry sectors and functional areas. Think of them like an out-of-the-box solution, saving the time it would take to build one from scratch. How can we do this? During our long-standing, industry-leading relationship with Salesforce, we’ve built a wealth of technical prowess, strategic vision, and industry insights from our global Salesforce implementations—all of which help us offer you a faster time to value and reduced risk throughout your digital transformation journey.
Find streamlined success with Salesforce
Customer engagement in the digital world goes far beyond CRM. Deloitte Digital can empower your Salesforce implementation with mobile apps, digital experiences, interactive applications, and data integration so you can make one-to-one customer relationships a reality. Known for our innovations in the Salesforce platform, Deloitte Digital offers strategic clarity, a deep knowledge base, and industry best practice methodologies that will help you build stronger brand loyalty, a better customer relationship, and a sales process so personal it feels effortless.
LEARN MORE ABOUT THE SALESFORCE ALLIANCE
Deloitte Digital and Salesforce
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Deloitte Digital wins the Salesforce 2024 Partner Innovation Award for Public Sector
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Deloitte Digital named 2024 MuleSoft Global Partner of the Year
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Deloitte Digital named 2024 Salesforce Marketing Cloud Full Stack Partner
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VIEW CASE STUDY
How Agentforce drives employee productivity at Salesforce
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Watch now
The role of GenAI in elevating Contact Center as a Service
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SALESFORCE INNOVATION HUB
Explore our full library of Salesforce research, solutions and leader insights