ALLIANCES

Salesforce

Prompt for change

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Together with Salesforce, we empower our clients to respond to the dynamic environment and reimagine their interactions with employees, suppliers, and customers.

Prompted by the extraordinary potential of data and AI, we can deliver Trustworthy AI™ for CRM, enabling our clients to seize the competitive edge with confidence. With trust as our guiding principle, we can help you create bespoke customer engagement and unlock new dimensions of productivity advancement.

Here's how we can help you

Deloitte and Salesforce collaborate to enhance customer service using trusted AI. By combining Salesforce's Einstein platform with Deloitte's Trustworthy AI, service excellence, and customer design capabilities, we aim to transform the customer experience. Our recent focus has been on demonstrating the impact of Generative AI in creating inclusive experiences for neurodiverse customers. Explore our content related to this initiative!

01

GenAI for CRM

Managing customer interactions with AI and CRM

GenAI offers powerful applications for managing customer interactions. By implementing it effectively, companies can enhance customer engagement, improve employee experiences, and strengthen connections between buyers and brands. Despite past challenges, GenAI presents a renewed opportunity to address complex processes, data insights, and inconsistent adoption

Six major ways that AI can create value for a business 

Cost reduction
Speed to execution
Reduced complexity
Transformed engagement
Fueled innovation
Fortified trust

02

Future of Service

Transparent service optionality

Discover the future of customer service with transparent and varied options tailored to meet modern expectations. Seamless experiences across channels like email, chatbots, and social media are crucial. Companies must prioritize customers and adopt tech-driven service models to enhance engagement and satisfaction, ensuring they stay competitive in the digital age.

Services include 

Seamless Omni-Channel Experience
Scalability and Agility
AI-Enabled Solutions
Holistic Service Offering

03

Trustworthy AI for CRM

Deloitte's Trustworthy AI™ for CRM harnesses AI to enhance customer relationship management. It offers seamless integration of AI with CRM systems like Salesforce, improving customer interactions, engagement, and operational efficiency. The service focuses on reducing costs, accelerating business results, simplifying complex processes, transforming customer engagement, fostering innovation, and building trust. By leveraging AI responsibly, Deloitte helps organizations achieve personalized customer experiences and drive productivity.

Customer-centric technology
We work with forward-thinking companies worldwide to imagine, deliver, and run the future across every platform, every device, and every step of the customer journey. We look beyond the customer—to the human—to help our clients create experiences that build connections to drive loyalty, fueling bottom line results.

Meet the Salesforce Assets & Solutions Group

We like quick and easy, and we’re pretty sure you do, too. That’s why our Assets & Solutions Group (ASG) offers pre-built, fast, and easy-to-implement assets for key industry sectors and functional areas. Think of them like an out-of-the-box solution, saving the time it would take to build one from scratch. How can we do this? During our long-standing, industry-leading relationship with Salesforce, we’ve built a wealth of technical prowess, strategic vision, and industry insights from our global Salesforce implementations—all of which help us offer you a faster time to value and reduced risk throughout your digital transformation journey.

Find streamlined success with Salesforce

Customer engagement in the digital world goes far beyond CRM. Deloitte Digital can empower your Salesforce implementation with mobile apps, digital experiences, interactive applications, and data integration so you can make one-to-one customer relationships a reality. Known for our innovations in the Salesforce platform, Deloitte Digital offers strategic clarity, a deep knowledge base, and industry best practice methodologies that will help you build stronger brand loyalty, a better customer relationship, and a sales process so personal it feels effortless.