With increased competition and rising customer expectations, insurers are at a pivotal moment to transform for brand loyalty and revenue growth.
How to transform your insurance business
Offering differentiated insurance products and services requires you to rethink and modernize experiences and the underlying operating models that enable increased policyholder loyalty and real business transformation.
Be intentional about your strategy and carefully consider how it impacts your policyholders’ experience as well as how it reflects on your brand. When you bring everything together successfully—the people, the processes, and the technologies—you can differentiate at scale and create true transformation for your policyholders and distribution partners.
01
Identify and engage new prospects
01
Identify and engage new prospects
Meet the growing demand for seamless digital experiences, tailored insurance offerings, and instant access to information and services.
02
Enhance personalization and policyholder experience
02
Enhance personalization and policyholder experience
Take a customer-centric approach to delivering insurance solutions with accessibility, convenience, and consistent experiences across channels. Implement personalization and Generative AI (GenAI) to increase engagement and cross-selling opportunities.
03
Drive efficiencies with marketing and technology investment
03
Drive efficiencies with marketing and technology investment
Accelerate and expand digitization of marketing, distribution, and services while right-channeling to improve how you engage with policyholders. Create a fully digital experience for distribution partners with better use of data and analytics to enable more efficient interactions.
04
Improve cost management
04
Improve cost management
Modernize contact centers, reconfigure operating models, improve sales and service performance, and implement performance marketing to increase ROI and reduce expenses.
How we can help insurance carriers and agencies
The insurance industry, by the numbers
- 89% of life and annuity CIOs intend to employ insurtechs as a primary solution
- 14% increase in new workplace life insurance premiums in 2021, one of the largest gains in 30 years
- 37% estimated increase in labor productivity by 2025 due to AI and machine learning
- 76% of carriers want better integration between IT and business units
- 80% of millennials overestimate the cost of life insurance