Offering differentiated insurance products and services requires you to rethink and modernize experiences and the underlying operating models that enable increased policyholder loyalty and real business transformation.
Be intentional about your strategy and carefully consider how it impacts your policyholders’ experience as well as how it reflects on your brand. When you bring everything together successfully—the people, the processes, and the technologies—you can differentiate at scale and create true transformation for your policyholders and distribution partners.
01
Identify and engage new prospects
Meet the growing demand for seamless digital experiences, tailored insurance offerings, and instant access to information and services.
02
Enhance personalization and policyholder experience
Take a customer-centric approach to delivering insurance solutions with accessibility, convenience, and consistent experiences across channels. Implement personalization and Generative AI (GenAI) to increase engagement and cross-selling opportunities.
03
Drive efficiencies with marketing and technology investment
Accelerate and expand digitization of marketing, distribution, and services while right-channeling to improve how you engage with policyholders. Create a fully digital experience for distribution partners with better use of data and analytics to enable more efficient interactions.
04
Improve cost management
Modernize contact centers, reconfigure operating models, improve sales and service performance, and implement performance marketing to increase ROI and reduce expenses.
How we can help insurance carriers and agencies
Strategy
Establish a solid customer journey strategy to build trust and unlock savings.
89% of life and annuity CIOs intend to employ insurtechs as a primary solution
14% increase in new workplace life insurance premiums in 2021, one of the largest gains in 30 years
37% estimated increase in labor productivity by 2025 due to AI and machine learning
76% of carriers want better integration between IT and business units
80% of millennials overestimate the cost of life insurance
“Insurers today face the toughest challenges in decades, and therefore the biggest opportunities to differentiate and elevate their purpose. By becoming more customer-centric and delivering exceptional experiences, they can strengthen brand loyalty while reducing expenses. With new customer strategies, operating models, and technologies like GenAI, it’s more than possible—it’s required to compete effectively in the future of insurance.”