As successor to the SAP® Hybris® portfolio, SAP Customer Experience (CX) solutions—including the SAP C/4HANA cloud suite—promise to be central to many organizations’ strategies for transforming customer engagement, customer relationships, marketing, sales, and more.

When it comes to SAP® C/4HANA®, there’s a lot to learn. (Start with the name: SAP C/4HANA—rather than SAP C 4HANA, SAP C 4 HANA, SAP C4HANA, or C/4.) Nonstop disruption and rising customer expectations make innovation and speed-to-value critical. SAP C/4HANA can help, offering a ready-to-integrate cloud suite of CX offerings to address customer service, customer data, and CRM needs—as well marketing, commerce, and sales functions.


Transforming the customer experience

With SAP Hybris evolving into SAP Customer Experience, new possibilities emerge. How can you connect all the pieces and turn those possibilities into realities? How can you integrate SAP C/4HANA solutions with other SAP solutions, such as the SAP S/4HANA digital core ERP? And how can you align them with your business processes?

As every interaction in every channel today helps shape the customer's view of your brand, transforming the back office into the front office has never been more important. It’s time to go beyond process improvements and technology innovation to reimagine outcomes, reinvent your organization, and future-proof your digital business. It’s time to reimagine everything. Deloitte Digital can help.

Reimagine your future

Results matter more than ever, but are you getting the kind of results your business needs as the digital economy evolves? Deloitte Digital has an eye toward the future—prepared for whatever comes next. Whether you’re looking to simply strengthen your digital core, reinvent e-commerce capabilities as part of a larger digital transformation, or launch game-changing business models to address tomorrow's disruption, Deloitte Digital can help you reimagine outcomes and thrive amid disruption.

Reimagine integration

At Deloitte Digital, we work to amplify the benefits of SAP C/4HANA and other SAP Customer Experience solutions, helping clients strengthen their brands, grow their businesses, and take the lead in the digital economy. One key lies in our ability to help you activate an integrated "single stack" of solutions— spanning from one end of the customer journey to the other and deep into back-office functions—to meet evolving needs while delivering essential simplicity.

Our team brings extensive, industry-specific experience with the entire portfolio of SAP offerings—both on-premise and in the cloud. We not only understand how SAP technologies work, but also how to help you reimagine the enterprise and make SAP solutions work together through a “business first” approach and integration strategy that can support your objectives and your vision for the enterprise.

Reimagine leadership with SAP solutions

Certified as an SAP Customer Experience Global Platinum partner, the Deloitte Digital team can help you create a more holistic customer experience across multiple channels—to make customer engagement more meaningful and help you unlock new business value.

Our relationship with SAP extends back decades. We have a trophy case full of SAP awards that show our ability to deliver quality and value, including the SAP Customer Experience Partner of the Year award, the 2018 SAP® Pinnacle Award for SAP Leonardo, and the 2018 SAP Pinnacle Award for SAP S/4HANA—our third consecutive win for SAP S/4HANA. Our global network of more than 23,400 practitioners dedicated to SAP solutions is widely recognized for results, and we have helped more than 3,000 clients effectively implement SAP solutions and realize business value from those investments.


Deloitte Digital imagines, delivers, and runs the future of your brand. Find out what our combination of creative, technology, and industry experience can do for you.

Interested? Get in touch

Global and EMEA SAP
Customer Experience Lead
Deloitte Digital | Deloitte Consulting GmbH


Principal, US SAP Customer Experience Practice Lead
Deloitte Digital | Deloitte Consulting LLP

Managing Director and Lead Sales Executive, SAP C/4 HANA
Deloitte Digital | Deloitte Consulting LLP