Improve service quality, scalability, and cost by modernizing your contact center with an AI-powered solution.
Meet TrueServe™ by Deloitte Digital
We combined our extensive industry experience and innovative thinking with the power of artificial intelligence and our alliances to bring you TrueServe™—a fast and flexible way to transform your contact center. TrueServe™ can provide value and outcome acceleration beyond traditional contact center transformations through pre-built accelerators. These accelerators enable new functionalities like customer self-service through conversational AI, multi-modal experiences, channel orchestration, skills-based routing, guided agent flows, agent assist, interaction summarization, customer insights, performance analytics, and more.
TrueServe™ is a comprehensive suite of leading contact center technologies and industry-specific accelerators designed to help you deliver a better service experience while creating a more efficient contact center.
The potential benefits of TrueServe™
Address growing customer demands and reduce costs with an effective framework for contact center transformation.
Contact prevention and deflection
Decrease live agent channel volumes by providing more conversational AI-based self-service options to customers.
More efficient contact handling
Reduce the time it takes to resolve customer requests and decrease the number of call transfers with guided agent flows.
Improved quality management
Improve the performance and compliance of contact center agents with advanced real-time and post-call analytics.
Enhanced customer experience
Better understand and meet customer needs with detailed customer insights and analysis in a single agent dashboard.
Increased employee retention
Increase agent retention by enabling them with technologies like GenAI and analytics to improve the agent experience.
Accelerated time-to-value
See the potential benefits and cost savings from your contact center transformation sooner with industry-specific accelerators.
The future of customer service—AI enhancements for contact centers
See how agents can leverage Generative AI to enhance the contact center experience for customers.
Contact center report
GenAI and channel orchestration improve service outcomes
TrueServe™ Self-Service is a conversational AI-driven virtual agent that bridges the gap between traditional interactive voice response (IVR) and digital engagements to provide a seamless cross-channel experience.
TrueServe™ Agent brings speed and intelligence to the customer-agent interaction, with a focus on preserving valuable context and providing a true 360-degree view of the customer.
TrueServe™ Admin creates a scalable and unified end-to-end experience for organizations to manage contact center users, operations, and services across applications.
Transforming contact centers through technology
A (work)force multiplier for exceptional service
An integrated solution to improve customer and employee experiences
