Connect information across the customer lifecycle, including configuration, quoting, fulfillment and ongoing service using CPQ. With integrated sales and post-sales data, organizations can create a personalized customer experience from the first interaction through long-term support. This results in streamlined journeys that can help build trust, accelerate deals and drive customer satisfaction. 

As organizations work to accommodate a growing number of line items into quotes, Deloitte and ServiceNow can help manage intricate pricing. With CPQ, companies can handle advanced and interconnected pricing and discounting structures—driving higher win rates and customer satisfaction. Centralized compliance also helps organizations gain oversight and regulatory alignment for increased peace of mind. 

ServiceNow’s guided selling features, CPQ, help organizations enhance the selling process and maximize deal size. CPQ’s AI-driven insights enable sellers to confidently configure quotes for even the most complicated products and services. CPQ capabilities and insights into the customer experience also illuminate opportunities to upsell and cross-sell across customer touchpoints. 

Organizations can add value after the initial sale with unified workflows that integrate post-sales interactions across maintenance, renewals and ongoing customer support. By tracking the entire life cycle of customer interactions, organizations can more effectively monitor engagement to enhance customer satisfaction and drive improvement over time.