Dreamforce 2016: Deloitte Digital’s Day One Wrap-up

Karl the Fog lifted early this morning over the city and gave way to a beautiful sunny day for the first day of Dreamforce 2016.

With a record 170,000 attendees (holy smokes), the Deloitte Digital team was out in full force right from the start with our leaders participating in Dreamforce Gives, the Dreamforce giving campaign. They assembled “Let’s Talk About Math” kits for underprivileged children with the charity Too Small to Fail. Even with all the goings-on at this conference, we’re pretty proud that our team took time out to give back to the community that puts on this incredible event every year.

Here’s a snapshot of what went down on Day One:

In true Dreamforce fashion, we had a stellar lineup of our Digital leaders dropping serious knowledge in sessions all over the conference map.

In a very Italian-flavored panel, Deloitte Digital Partner Enrico Cosio joined a client on-stage and spoke on the intelligence behind insurance innovation. But isn’t insurance sometimes boring, you ask? We beg to differ. Octo Telematics, an innovative global telematics service provider, is on course to a disruptive transformation using the intelligence behind insurance innovation around smarter vehicles, pioneering devices, and mobile solutions. SUPER COOL. Enrico and Gianfranco talked about how to harness the power of data to provide personalized customer journeys at scale and proactively deliver user experience across channels for the connected world.

Deloitte Consulting LLP principal Dounia Lievan led a standing-room-only panel packed three rows deep to the door entitled “The Intersection of Disruptive Technologies and Commercial Banking.” Dounia was joined by Pierre Naudé from nCino and Nathan Davis from Regions Bank.

What did we learn? A LOT. Namely, that client expectations will be shaped by their current needs and what’s occurring in their own industries and personal lives.

Dounia discussed “defining your ambition” and focusing on the experience you want to create for the client. Here’s the breakdown. First, ask yourself the following questions: How do I meet or exceed client expectations in a digital world? How do I use data from interconnected systems to enrich experiences? Is my business model flexible, valuable, and dynamic enough to adapt to disruption?

But wait – here’s more great advice from Dounia (take notes):

• Look for ways you can extract short-term value.
• Solve some key pain points and attack them in an innovative way.
• Leverage regulatory mandates. Make the most out of your strategic investment.
• Look at evaluating your core platform. If you’re looking at evolving your technology stack that is something that could be for you.
• Embrace the cloud ecosystem. Look at the marketplace and see who you can team with.

At the breakout session “The Case for Modernizing Government Services,” we heard from Sucha Kukatla and Adam Spain of Deloitte Digital and Michael Miller of the state of Ohio about the digital transformation of the licensing and regulation processes within the state of Ohio. Their outdated legacy system, shared by 27 separate agencies, transformed from a paper-based system into a customer-first portal.

There was a lively Q&A session following their presentation and demonstration of the portal. Sucha and Adam had plenty of advice and are happy to schedule demos and explain further to anyone who would like to learn more.