Karl the Fog lifted early this morning over the city and gave way to a beautiful sunny day for the first day of Dreamforce 2016.
With a record 170,000 attendees (holy smokes), the Deloitte Digital team was out in full force right from the start with our leaders participating in Dreamforce Gives, the Dreamforce giving campaign. They assembled “Let’s Talk About Math” kits for underprivileged children with the charity Too Small to Fail. Even with all the goings-on at this conference, we’re pretty proud that our team took time out to give back to the community that puts on this incredible event every year.
Here’s a snapshot of what went down on Day One:
In true Dreamforce fashion, we had a stellar lineup of our Digital leaders dropping serious knowledge in sessions all over the conference map.
In a very Italian-flavored panel, Deloitte Digital Partner Enrico Cosio joined a client on-stage and spoke on the intelligence behind insurance innovation. But isn’t insurance sometimes boring, you ask? We beg to differ. Octo Telematics, an innovative global telematics service provider, is on course to a disruptive transformation using the intelligence behind insurance innovation around smarter vehicles, pioneering devices, and mobile solutions. SUPER COOL. Enrico and Gianfranco talked about how to harness the power of data to provide personalized customer journeys at scale and proactively deliver user experience across channels for the connected world.
Deloitte Consulting LLP principal Dounia Lievan led a standing-room-only panel packed three rows deep to the door entitled “The Intersection of Disruptive Technologies and Commercial Banking.” Dounia was joined by Pierre Naudé from nCino and Nathan Davis from Regions Bank.
What did we learn? A LOT. Namely, that client expectations will be shaped by their current needs and what’s occurring in their own industries and personal lives.
Dounia discussed “defining your ambition” and focusing on the experience you want to create for the client. Here’s the breakdown. First, ask yourself the following questions: How do I meet or exceed client expectations in a digital world? How do I use data from interconnected systems to enrich experiences? Is my business model flexible, valuable, and dynamic enough to adapt to disruption?
But wait – here’s more great advice from Dounia (take notes):
- Look for ways you can extract short-term value.
- Solve some key pain points and attack them in an innovative way.
- Leverage regulatory mandates. Make the most out of your strategic investment.
- Look at evaluating your core platform. If you’re looking at evolving your technology stack that is something that could be for you.
- Embrace the cloud ecosystem. Look at the marketplace and see who you can team with.
At the breakout session “The Case for Modernizing Government Services,” we heard from Sucha Kukatla and Adam Spain of Deloitte Digital and Michael Miller of the state of Ohio about the digital transformation of the licensing and regulation processes within the state of Ohio. Their outdated legacy system, shared by 27 separate agencies, transformed from a paper-based system into a customer-first portal.
There was a lively Q&A session following their presentation and demonstration of the portal. Sucha and Adam had plenty of advice and are happy to schedule demos and explain further to anyone who would like to learn more.
In the news
In the news today was our big announcement on the launch of Patient Connect™ 3.0 with enhanced capabilities from ConvergeHEALTH—a Salesforce Fullforce Solution for patient engagement for life sciences companies. This is BIG for us, so three cheers to the team for all their hard work.
From the press release: "The enhancements are designed to provide advanced patient journey management, wearables and CTI integration, and additional features to streamline engagement between life sciences companies and patients on their therapies."
Speaking of PatientConnect, Chris Zant, principal at Deloitte Digital, led a dynamic session featuring the enhanced solution alongside clients from Eli Lilly and AstraZeneca on Optimizing Patient Coordination & Engagement. They discussed the evolution of the patient journey, and how it’s evolved from being fragmented and transactional to more interactive and dynamic, where patients are now interacting with life science companies and the entire experience is becoming more holistic and consumer-oriented.
While our leaders were wowing packed crowds with their deep knowledge on all things Salesforce-related, our team of Future Renegades kept the DD booth in the Cloud Expo hopping with a DJ (of course), tons of awesome demos, impromptu foosball games, and a visit from SaaSy, the exuberant and oddly snuggly Salesforce mascot. Everyone loves a cloud!
As the sun went down on the city by the bay, Digies and clients headed over to the iconic San Francisco music venue the Fillmore for the annual Deloitte Digital Dreamforce bash featuring X Ambassadors.
Annnnnd that’s a wrap on Day One for DD here at #DF16!
Check back tomorrow for news and updates from our Deloitte Digital team here on the ground in San Francisco, out in full Dream-force. Don't forget to follow along on Twitter, LinkedIN, Instagram, and Facebook!