Enjoy the best of Salesforce Commerce Cloud and Salesforce Service Cloud with Agentforce, designed to delight your customers and boost loyalty with a connected, omnichannel experience powered by agentic AI.
Agentic AI as a digital concierge
As a dynamic, digital customer concierge that brings together Salesforce Commerce Cloud and Service Cloud data to supercharge customer interactions, Agentforce’s agentic AI can:
Anticipate customer needs
Analyze customer data—such as purchase history, support interactions and browsing behavior—to proactively suggest products, services and solutions, often before your customer realizes their need.
Converse contextually
Use real-time customer context to tailor each interaction so customers feel understood, made possible by our unique blend of commerce and service capabilities.
Escalate complex self-service cases to human agents smoothly
When self-service reaches its limits, easily route customers and case information to human support. This helps triage and resolve issues quickly to support customer satisfaction.
Unify commerce and service for omnichannel interactions
Customers can get answers, make purchases, track orders and resolve problems in one place—guided by their AI agent.
Build loyalty with holistic customer insights
Uncover new opportunities to delight customers and enhance business outcomes by connecting insights across commerce and service clouds.
Learn and refine continuously
Implement feedback loops to help AI agents refine their understanding of each customer, make smarter recommendations and accelerate resolutions.
Your customized Salesforce kit
Transform every customer interaction into an opportunity for growth, trust and lasting customer relationships when you combine Salesforce Commerce Cloud and Service Cloud—all supercharged by Agentforce’s agentic AI. You may already have all of these tools in your Salesforce kit. Now, you can meld them together and create a broad view of each customer interaction to provide hyper-personalized journeys that build trust and grow loyalty.
Customers want to be known by your brand in a way that feels genuine. Delivering that requires a full, real-time view of each customer’s shopping patterns—whether browsing online, initiating a return or seeking help with a bill. Too often, this data sits in different repositories in your Salesforce ecosystem: Commerce Cloud and Service Cloud. With Agentforce, you can unify those insights instantly, all in one location.
The result? Customer experiences that drive conversion, retention and lifetime value by building customer loyalty and trust at scale. Brands that harness this integrated approach can reward customers for their interactions, and not solely on their spend. This can increase customer value and volume per customer while reducing churn.
Interested in how Salesforce Commerce Cloud, Service Cloud and Agentforce can build loyalty and elevate your customer journeys? Read the full report below, then contact our team to learn how to strengthen customer trust and drive long-term business value.
Use agentic AI to unify service and commerce to deepen brand loyalty
Turn conversations into conversions with Agentforce Commerce
Learn about the impact of our powerful collaboration with Salesforce
Engage customers at scale with Salesforce Marketing Cloud
