Transforming field service organizations
Prioritizing a customer-focused approach in a new era
Explore insights from the 2023 Field Service Report, which examines the current landscape of field service organizations with an emphasis on CX, collaborations, and self-service trends.
Field service organizations are shifting away from business-as-usual. The growing focus on digitalization, the increase in the physical distance between companies and their customers, and heightened expectations for continued revenue growth are some of the marketplace conditions leaders must navigate in order to build stronger relationships with their customers.
Field service organizations are increasingly playing a dual role for the customers they serve. Across all industries, leaders identify the following as the two most important factors in providing excellent customer service in the field:
Facing the future of field service
Move your sales team from incremental change to bold transformation
Increase customer loyalty with an empowered workforce
Transform the experiences of your employees