Explore insights from our 2026 Field Service Report, which found that organizations can improve productivity and address rising costs by building a sophisticated technology stack, optimizing scheduling and self-service, improving technician productivity with Generative AI (GenAI) and prioritizing preventive maintenance. 

Field service is shifting from cost center to growth engine, and our data shows technological maturity is key to driving results. In a survey of 900 field service leaders, 55% say advanced technology is now the top competitive differentiator. The organizations pulling ahead are modernizing field service management (FSM), putting GenAI to work, and using Internet of Things (IoT) data to move from reactive fixes to preventive service. 

Download the full report below to see what “maturity” in field service looks like and how it connects to measurable performance.

Get insights like: 

• Compared to low-maturity organizations, high-maturity teams are 8.5x as likely to operate as a profit center and 6x as likely to emphasize revenue generation 
  
  
• 40% of organizations currently use GenAI for analysis, reporting, technician assistance and/or task automation 
  
  
• 50% of organizations offer self-service but only 31% deliver “optimized” self-service