Right service. Right channel. Right now.
Getting service experiences right—right now—has never been more important. TrueServe™’s integrated suite of leading contact center technologies and industry-specific accelerators is ready to help businesses meet and exceed the demands of today’s—and tomorrow’s—customers.
Explore the TrueServe™ suite
TrueServe™ helps address today’s customer service challenges by delivering a right-channel approach, data-driven insights, an accelerated time to value, and much more. Explore the demo videos below that break down each of the five technology solutions within the TrueServe™ suite.
TrueServe™ DNA
TrueServe™ DNA is a first-of-its-kind conversational AI design and analytics platform that designs, builds, analyzes, and improves the effectiveness of virtual assistants.
TrueServe™ Self-Service
TrueServe™ Self-Service is a conversational AI-driven virtual agent that bridges the gap between traditional interactive voice response (IVR) and digital engagements to provide a seamless cross-channel experience.
TrueServe™ Agent
TrueServe™ Agent brings speed and intelligence to the customer-agent interaction, with a focus on preserving valuable context and providing a true 360-degree view of the customer.
TrueServe™ Admin
TrueServe™ Admin creates a scalable and unified end-to-end experience for organizations to manage contact center users, operations, and services across applications.
TrueVoice™
TrueVoice™ is a voice analytics solution that analyzes conversations across engagement channels to deliver insights at scale, reduce risk, improve customer experience, and increase effectiveness.
References
(1) From cost center to experience hub: Tapping the potential of customer service to help drive business growth | Deloitte Digital
(2) Why do chatbots fail? A critical success factors analysis | researchgate.net
(3) Based on historical Deloitte experience in the contact center space, on average, only 1 to 2% of contact center calls are reviewed for quality purposes.
(1) From cost center to experience hub: Tapping the potential of customer service to help drive business growth | Deloitte Digital
(2) Why do chatbots fail? A critical success factors analysis | researchgate.net
(3) Based on historical Deloitte experience in the contact center space, on average, only 1 to 2% of contact center calls are reviewed for quality purposes.
