She leads a team of problem-solvers who use human-centered design and customer insights strategy to help organizations shift their focus from the customer experience to the human experience. Amelia loves helping clients tackle their toughest problems by creating more human experiences—earning them long-term loyalty and trust in the process. For her work, she received Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation.
Amelia writes and speaks regularly about human experience, design, and customer strategy, and contributes to the Wall Street Journal’s CMO Journal, as well as Adweek and WIRED. Her thought leadership has appeared in Thrive Global and Entrepreneur. She also serves on the board of MacDowell, a national not-for-profit organization that creates space for artists.
Born in London, Amelia has lived and worked across Europe, Asia, Africa, the Middle East, and India. These days, she lives with her husband, the award-winning author Andrew Krivak, in Boston with their three children.