US Chief Experience Officer
As US chief experience officer at Deloitte Digital, Amelia Dunlop helps companies develop winning strategies that combine innovation, design, and strategy.
Amelia is passionate about elevating the human experience and exploring how organizations can connect with the humans they call customers, workers, or partners. Her first book, the bestselling Elevating the Human Experience: Three Paths to Love and Worth at Work, explores the value of love and worth in the workplace. As co-author of the bestselling The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty, she examines why building and measuring trust is the path to loyalty.
She leads a team of problem-solvers who use human-centered design and customer insights strategy to help organizations shift their focus from the customer experience to the human experience. Amelia loves helping clients tackle their toughest problems by creating more human experiences—earning them long-term loyalty and trust in the process. For her work, she received Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation.
She leads a team of problem-solvers who use human-centered design and customer insights strategy to help organizations shift their focus from the customer experience to the human experience. Amelia loves helping clients tackle their toughest problems by creating more human experiences—earning them long-term loyalty and trust in the process. For her work, she received Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation.
Amelia writes and speaks regularly about human experience, design, and customer strategy. Her thought leadership has appeared in Harvard Business Review, MIT Sloan Management Review, Forbes, Wired, Thrive Global, and Entrepreneur. She also serves on the board of MacDowell, a national not-for-profit organization that creates space for artists.
Born in London, Amelia has lived and worked across Europe, Asia, Africa, the Middle East, and India. She lives with her husband, the award-winning novelist Andrew Krivak, in Boston with their three children.
