Global Customer Strategy & Design Leader
Frances harnesses the global power of our best minds to innovate our core offerings and market test new ideas locally with clients and ecosystems. She leads a team of 2,200+ thinkers, makers, designers, and entrepreneurs who collaborate deeply with clients and communities to scale and humanize change.
The convergence of time, space, and technologies has created a whole new set of promises: The customer is now an active player in the value network. Frances helps our global clients transform from a supply-driven model to a customer-led model, advising them on how to launch multiple digital-first businesses—driving $1.8 billion in new revenue growth.
Throughout her dynamic 18-year journey at Deloitte Digital, Frances continues to be energized by the ability to co-create innovative business solutions by leveraging Deloitte’s unparalleled global-local scale and scope of services and ecosystems. Her work includes spearheading innovations like Deloitte’s Global Enterprise Digital Strategy offering, launching a Global Cloud Alliance, and piloting Deloitte’s Chief Digital Officer and Chief Customer Officer labs.
On the personal side, Frances loves life’s simple joys, especially when shared with family and friends. She enjoys travelling, cycling, and cooking—if she wasn’t a Partner at Deloitte, she would be a Michelin Star Chef.