Managing Director and Lead, Digital Customer, Customer & Marketing, US India Consulting
Manish wears many hats as a master of quick quips and the Digital Customer offering leader in India (US offices in India). Alongside his team, he is at the core of defining the future state of businesses that help clients gain a competitive edge within the marketplace.
His unique approach and curious mind bring the best teams together to address digital transformation needs. Manish advises clients on products, processes and platforms and ensures delivery of solutions, which not only meet the immediate needs of his clients but also ensure a future ready business. He works with Deloitte Digital alliances, including Salesforce, Oracle CX, Apptus, Zuora, NetSuite, Amazon Connect, Service Now CSM, Twilio, Five9, Anaplan, and SAP Callidus. Across the practice, Manish instills a One Team One Purpose culture across all his engagements.
Manish has been working in the CRM space for more than 17 years and is well versed with the evolution and the current trends within this space. He has distinctive advantage of working across multiple digital technologies which has helped him advise clients on the best channels of client interaction and engagement. To add to his already extensive repertoire, he is a frequent speaker at internal forums and the DevTalkies series (specifically the Salesforce episode).
There’s no underestimating Manish’s passion and keen eye when identifying talent – this has helped elevate the Digital Customer practice which is recognized as the #1 CRM practice in the world year on year by external agencies. He truly believes in aligning client priorities with talent aspirations & that helps exceed expectations and build long lasting relationships with all our clients.
On the personal side, Manish is happily married and has a 14-year-old son. Being a true Mumbaikar by heart his passion for movies is unmatched. He would have been a film critic in another life.