CSAA Insurance Group - Service Like You
Consumers traditionally associated AAA with roadside assistance and not auto or home insurance—awareness of these product offerings was low. How could CSAA Insurance Group increase top-of-mind awareness, consideration, leads, and ultimately profitable growth with products that many didn’t know existed? We needed to break through in the very loud, very cluttered insurance category to increase unaided awareness of AAA Auto and Home Insurance.
Research confirmed what we’d already guessed: Most people don’t trust or like their insurance providers. On the other hand, people trust and love AAA. So to stand out from the clutter we created a new “product” that not only made it impossible to forget that AAA offers insurance, but also depositioned the competition by putting them all into the same bucket. It’s not insurance. It’s InsurAAAnce, with AAA. And that makes all the difference.
The campaign led to a 58 percent increase in shopping share, an overall increase of 44 percent in quotes, a 6 percent increase in new policies, and of course, a lot more As.
CSAA Insurance Group operates within AZ, CA, CO, CT, DE, ID, IN, KS, KY, MD, MT, NV, NJ, NY, OH, OK, OR, PA, SD, UT, VA, WV, WY and DC. Results applicable only for markets in which the spots aired.
CSAA Insurance Group - All Out of Love
Linda Goldstein, Chief Customer Experience and Marketing Officer, CSAA Insurance Group