This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.
Goodbye insurance. Hello InsurAAAnce. Three little letters that turned insurance into something worth singing about.
CSAA Insurance Group - Service Like You
Ambition
Consumers traditionally associated AAA with roadside assistance and not auto or home insurance—awareness of these product offerings was low. How could CSAA Insurance Group increase top-of-mind awareness, consideration, leads, and ultimately profitable growth with products that many didn’t know existed? We needed to break through in the very loud, very cluttered insurance category to increase unaided awareness of AAA Auto and Home Insurance.
Action
Research confirmed what we’d already guessed: Most people don’t trust or like their insurance providers. On the other hand, people trust and love AAA. So to stand out from the clutter we created a new “product” that not only made it impossible to forget that AAA offers insurance, but also depositioned the competition by putting them all into the same bucket. It’s not insurance. It’s InsurAAAnce, with AAA. And that makes all the difference.
ACHIEVEMENT
The campaign led to a 58 percent increase in shopping share, an overall increase of 44 percent in quotes, a 6 percent increase in new policies, and of course, a lot more As.
CSAA Insurance Group operates within AZ, CA, CO, CT, DE, ID, IN, KS, KY, MD, MT, NV, NJ, NY, OH, OK, OR, PA, SD, UT, VA, WV, WY and DC. Results applicable only for markets in which the spots aired.
CSAA Insurance Group - All Out of Love
58%
Overall increase in shopping share since the start of the campaign
44%
Overall increase in quotes
6%
Increase in new policies
Our new campaign—Goodbye Insurance, Hello InsurAAAnce—embodies the unique offering CSAA Insurance Group can provide consumers and what sets us apart. Deloitte Digital, in partnership with Dave Meyers, brought this to life in our new spots, creating a fresh perspective for our marketing. We are excited to see this campaign continue to roll out and build on the success of our AOR relationship with Deloitte Digital.
Linda Goldstein, Chief Customer Experience and Marketing Officer, CSAA Insurance Group
Interested? Get in touch
Kevin Sharps
Principal & Business Lead
Deloitte Consulting LLP email
Jones Krahl Co-U.S. Head of Creative, Brand & Advertising
Deloitte Digital email
Milton Correa
Co-U.S. Head of Creative, Brand & Advertising
Deloitte Digital email
