
Transforming Cancer Screening at Eastern Health
Ambition

Ron Johnson, VP of innovation and rural health

Action
To help Eastern Health standardize and modernize the technologies underpinning their cancer screening programs, we implemented our innovative Health Connect solution built on the Salesforce Health Cloud customer relationship management (CRM) platform.
Through Salesforce Health Cloud and Health Connect, we created a system that integrates health records with our client registry, makes access to test results quicker, decreases wait times for patients, and limits the risk of errors, providing for an overall more efficient patient experience.

Tracey Bavis, lead nurse, colon screening

Achievement
Eastern Health now enjoys an integrated, patient-centered view of its screening initiatives and the foundation for future population-based disease screeening programs. Through our work, we found operational efficiencies and were able to expand beyond current screening programs, which, in turn, allowed the province to establish itself as a leader in preventive care.
Our Health Connect solution benefits Eastern Health's cancer screening programs and the population it serves by:
- Increasing access to reliable data and the speed and efficiency of program reporting
- Enhancing the ability of providers to efficiently navigate patients across the continuum of care
- Providing access to therapy through an accelerated patient screening process
- Allowing practitioners to engage and manage support services directly with patients
- Integrating third-party technologies and modern tools for security, data encryption, and quality assurance
Ron Johnson, VP of innovation and rural health