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Verizon Consumer

Meeting customers when and where they want

Verizon, Deloitte Digital, and Salesforce have joined forces to turn cart abandonment into compelling customer engagement across every channel.

Today, digital technology gives customers a myriad of ways to interact with brands, but also creates the potential for abandoned customer engagement from one channel to the next. As one of the largest communication technology companies in the world, Verizon recognized the need to drive a personalized, holistic experience across channels and to equip their employees with innovative digital tools to create next-level engagement anytime, anywhere.

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Working with Deloitte Digital to implement a powerful Salesforce Lead Management solution, Verizon now has an omni-channel customer platform that also helps employees to capture, nurture, and convert abandoned interactions through more personalized customer experiences that can result in higher conversion rates and greater revenue per transaction.

This unique approach has been so successful that Verizon, Deloitte Digital, and Salesforce have teamed up to offer a differentiated lead management accelerator available to global communications providers to help generate net new revenue in an accelerated timeframe.

Verizon Consumer: Client Success Story

“We know that our customers will start a shopping experience in one channel and finish it in another—and that is absolutely fine with us. Salesforce allows us to follow that customer journey and have a more natural interaction where and when it’s most convenient for them.” 

John Walker, Executive Director of Operations Technology, Verizon Consumer 

The Deloitte Digital and Salesforce alliance puts the future of customer relationships in your hands, helping you connect in entirely new ways. Learn more about our Salesforce services here > 

Interested? Get in touch

JULIE MILLER 
Principal and Salesforce Telcom Sector Leader
Deloitte Consulting LLP 
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KRIS TZANKOV
Senior Manager
Offering Lead
Deloitte Consulting LLP
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MATT FISHER
Senior Manager
Offering Lead
Deloitte Consulting LLP
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