5 minute read
B2B sales processes are complex and so are most B2B products and varies from industry to industry. At the same time customer expectations are increasing in B2B as they expect the same experience as they would get in B2C. There is no one-size-fits all commerce solution to support this.
Deloitte has used the power of the Salesforce platform across Commerce, Service, Order Management and Sales to orchestrate the complex internal business processes needed in B2B and combined that with a headless commerce storefront built with ReactJS to bring flexibility needed to create a truly CX-led B2B commerce implementation.
The accelerator:
- Minimizes risk in a composable implementation project.
- Increases speed of implementation - saving up to 50% in cost.
- Creates the foundation for evolving from a digital commerce storefront into a true customer portal orchestrating other backend capabilities in addition to Salesforce like IoT, CPQ, learning etc.
A composable architecture with B2B commerce
Read more about our accelerator