Customer facing employees working in silos across business areas
DNV is an independent expert in assurance and risk management. and is the world’s leading classification society and a recognized advisor and provider of digital solutions for the maritime, oil and gas, and renewables industries. DNV is also one of the world’s leading certification bodies across a wide range of industries. The group maintains a customer-centric growth strategy with the overall ambition to shape the future of assurance. To support this objective DNV partnered with Deloitte for a digital transformation program to unite and harmonize their client interactions across all the business areas (BAs) in the group.
One platform for collaboration, transparency, and shared insight - across business areas
From countless home offices through the Covid19 pandemic DNV and Deloitte pooled their expertise within domains like CRM, system architecture, business process blue printing, project management and change management to establish a powerful engine tailored to support DNV’s wide range of complex endeavors throughout the sales funnel.
The CRM train is moving ahead
The DNV Salesforce platform has grown into a sophisticated and user-friendly tool, set to enable DNV to deliver superior customer experiences. This includes sales, service, CPQ, analytics, and customer feedback management, while also providing a common 360 view of their customers.
Enabling our customers' aspirations through superior customer experience