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Our leaders bring diverse backgrounds and perspectives to our work to create great impact for our clients, communities, and beyond. Their purpose-driven initiatives and groundbreaking client engagements across industries inspire not just our teams but also our clients to learn, innovate, and shape a better future for all of us.
Global Leadership
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Mark Lush
Mark is a Principal, Deloitte Global Customer Offering Portfolio Leader, and Global Head of Deloitte Digital. Mark is responsible for the global strategy formation, prioritization, and go-to-market orchestration of our Customer offering services to exceed our clients’ global transformation needs in all customer-engaging areas including customer strategy, agency/creative, marketing, commerce, sales, service, and digital products across our firm’s advisory, implement, and operate portfolio, and across all commercial industries and government/public sectors. Mark has had the privilege to work with the world's most prominent brands spanning numerous industries, including automotive (OEM and captive finance), consumer/retail, financial services, healthcare (payor/provider), life sciences (biomedical device, pharma, specialty), media & entertainment, public sector, and technology (software, hardware, semiconductor). In his role, Mark helps our clients create compelling customer experiences that align with their brand ambition, increase customer loyalty and drive profitable growth.
Mark Lush
Customer Leader | Deloitte Global
Mark is a Principal, Deloitte Global Customer Offering Portfolio Leader, and Global Head of Deloitte Digital. Mark is responsible for the global strategy formation, prioritization, and go-to-market orchestration of our Customer offering services to exceed our clients’ global transformation needs in all customer-engaging areas including customer strategy, agency/creative, marketing, commerce, sales, service, and digital products across our firm’s advisory, implement, and operate portfolio, and across all commercial industries and government/public sectors. Mark has had the privilege to work with the world's most prominent brands spanning numerous industries, including automotive (OEM and captive finance), consumer/retail, financial services, healthcare (payor/provider), life sciences (biomedical device, pharma, specialty), media & entertainment, public sector, and technology (software, hardware, semiconductor). In his role, Mark helps our clients create compelling customer experiences that align with their brand ambition, increase customer loyalty and drive profitable growth.
Nick Garrett
Nick Garrett is the Global Marketing & Commerce leader for Deloitte Digital. Nick Garrett is the Global Marketing & Commerce Leader and serves as the Global Chief Marketing Officer for Deloitte Digital. For nearly 25 years, he worked on some of the world’s most iconic brands in the US, UK, New Zealand and Australia, and at agencies who operate at the business end of creativity. His passion for commercial creativity and his entrepreneurial mind helped launch some of the most innovative and transformative work to come out of the Australian market in the last two decades. He sits on numerous advisory boards, including the United Nations Development Programme.
Nick Garrett
Marketing & Commerce Leader | Deloitte Global
Nick Garrett is the Global Marketing & Commerce leader for Deloitte Digital. Nick Garrett is the Global Marketing & Commerce Leader and serves as the Global Chief Marketing Officer for Deloitte Digital. For nearly 25 years, he worked on some of the world’s most iconic brands in the US, UK, New Zealand and Australia, and at agencies who operate at the business end of creativity. His passion for commercial creativity and his entrepreneurial mind helped launch some of the most innovative and transformative work to come out of the Australian market in the last two decades. He sits on numerous advisory boards, including the United Nations Development Programme.
Yohan Gaumont
Yohan is the Global Sales and Service leader for Deloitte Digital. He’s passionate about leveraging his teams’ comprehensive capabilities in strategy, innovation, design, technology and data to help clients achieve their purpose and unlock new avenues of growth, while creating meaningful and inclusive experiences for all. Since 2013, Yohan has been instrumental in establishing Deloitte Digital's presence in Canada. His contributions span across various service offerings, where he has been responsible for both organic and strategic growth initiatives. With 20 years at Deloitte, he gained a comprehensive understanding of client challenges across a variety of sectors, generating innovative ideas that leverage technology, talent, and diversity.
Yohan Gaumont
Sales & Service Leader | Deloitte Global
Yohan is the Global Sales and Service leader for Deloitte Digital. He’s passionate about leveraging his teams’ comprehensive capabilities in strategy, innovation, design, technology and data to help clients achieve their purpose and unlock new avenues of growth, while creating meaningful and inclusive experiences for all. Since 2013, Yohan has been instrumental in establishing Deloitte Digital's presence in Canada. His contributions span across various service offerings, where he has been responsible for both organic and strategic growth initiatives. With 20 years at Deloitte, he gained a comprehensive understanding of client challenges across a variety of sectors, generating innovative ideas that leverage technology, talent, and diversity.
Andrew Sandoz
Andy Sandoz is a partner and UK chief creative officer (CCO) of the firm’s creative digital consultancy, Deloitte Digital. Andy leads Deloitte Digital’s full-range of creative services for clients in the UK, which includes oversight of those within ACNE. Andy specialises in blending creativity with emerging technologies to change the way business operates. He has experience across a wide-range of industries.
Andrew Sandoz
Partner
Andy Sandoz is a partner and UK chief creative officer (CCO) of the firm’s creative digital consultancy, Deloitte Digital. Andy leads Deloitte Digital’s full-range of creative services for clients in the UK, which includes oversight of those within ACNE. Andy specialises in blending creativity with emerging technologies to change the way business operates. He has experience across a wide-range of industries.
Swedish Leadership
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Emil Salonen
Emil is a partner at DELOITTE DIGITAL in Sweden and is the managing partner for the local customer strategy & Design Offering. He is the sponsoring partner for ACNE in Sweden and drives and leads Deloitte Digital's European Mobile Practice. Emil has 15+ years of digital advisory experience and has served as engagement partner and lead strategist towards global and local brands such as ICA, IKEA, John Lewis, Scania, KONE, Volvo Cars, Svea Solar & Telge Energi. Emil has been with Deloitte Digital since 2015.
Emil Salonen
Managing Partner | Customer Strategy & Design
Emil is a partner at DELOITTE DIGITAL in Sweden and is the managing partner for the local customer strategy & Design Offering. He is the sponsoring partner for ACNE in Sweden and drives and leads Deloitte Digital's European Mobile Practice. Emil has 15+ years of digital advisory experience and has served as engagement partner and lead strategist towards global and local brands such as ICA, IKEA, John Lewis, Scania, KONE, Volvo Cars, Svea Solar & Telge Energi. Emil has been with Deloitte Digital since 2015.
Lorena Cid
Lorena is the CS&D SE Foundry Lead and part of the CS&D SE Executive Leadership team. Alongside the Lead Partner & CFO, she is responsible for the day to day operations of the core business. She also leads the Design Studio for Enterprise Nordic offering which is focused on designing optimized design driven, human centred future state customer journeys on Enterprise platforms, to drive business impact end-to-end.
Lorena Cid
Foundry Lead | Customer Strategy & Design
Lorena is the CS&D SE Foundry Lead and part of the CS&D SE Executive Leadership team. Alongside the Lead Partner & CFO, she is responsible for the day to day operations of the core business. She also leads the Design Studio for Enterprise Nordic offering which is focused on designing optimized design driven, human centred future state customer journeys on Enterprise platforms, to drive business impact end-to-end.
Johan Markborg
Johan is a Consulting Partner based in Sweden, leading Deloitte Digital in Sweden and our Nordic Salesforce practice. He has 18 years’ experience in directing and delivering consulting engagements in the area of strategic performance improvement through the successful implementation of strategy, systems and organisational design. Johan’s main focus is digital transformation and customer engagement solutions, leading and implementing technology enabled change across a wide range of organisations including telecoms, financial services, automotive, manufacturing pharmaceutical, consumer goods and public sector.
Johan Markborg
Managing Partner | Customer and Marketing
Johan is a Consulting Partner based in Sweden, leading Deloitte Digital in Sweden and our Nordic Salesforce practice. He has 18 years’ experience in directing and delivering consulting engagements in the area of strategic performance improvement through the successful implementation of strategy, systems and organisational design. Johan’s main focus is digital transformation and customer engagement solutions, leading and implementing technology enabled change across a wide range of organisations including telecoms, financial services, automotive, manufacturing pharmaceutical, consumer goods and public sector.
Nathalie Ramsbjer
Nathalie Ramsbjer is the Digital Customer Offering Lead in the Swedish Customer & Marketing Portfolio. She is also the Nordic lead for the Service Excellence sub-offering, driving the service business and alignment between the Nordic countries to support our clients successfully. Her passion is to support clients in multiple industries to reach their goals, such as by advising how to improve customer experience and employee satisfaction through implementing efficient and cost-effective methods and solutions.
Nathalie Ramsbjer
Director | Digital Customer Offering Lead
Nathalie Ramsbjer is the Digital Customer Offering Lead in the Swedish Customer & Marketing Portfolio. She is also the Nordic lead for the Service Excellence sub-offering, driving the service business and alignment between the Nordic countries to support our clients successfully. Her passion is to support clients in multiple industries to reach their goals, such as by advising how to improve customer experience and employee satisfaction through implementing efficient and cost-effective methods and solutions.
Andreas Björkgren
Andreas is Marketing & Commerce leader and Consumer Industry leader for Deloitte Digital Sweden. He helps leading companies create great customer experiences that transform everything, and solve our theirs’ biggest problems or accelerate their biggest opportunities in the most creative ways. He is specialized in advising clients’ on customer-led business transformation, from strategy to execution.
Andreas Björkgren
Consumer Industry Lead | Marketing & Commerce Offering Lead
Andreas is Marketing & Commerce leader and Consumer Industry leader for Deloitte Digital Sweden. He helps leading companies create great customer experiences that transform everything, and solve our theirs’ biggest problems or accelerate their biggest opportunities in the most creative ways. He is specialized in advising clients’ on customer-led business transformation, from strategy to execution.
Ori Mace
Ori Mace has over 25 years of experience working with clients and his agency team to inspire, create and deliver insightful and creative communication. As an agency leader of the award winning creative agency Acne were Ori is committed to delivering high quality and consistency over time and has worked with a vast array of long term clients on an international and local level.
Ori Mace
CEO | ACNE Nordics
Ori Mace has over 25 years of experience working with clients and his agency team to inspire, create and deliver insightful and creative communication. As an agency leader of the award winning creative agency Acne were Ori is committed to delivering high quality and consistency over time and has worked with a vast array of long term clients on an international and local level.
Lovisa Friman Bendz
Lovisa Friman Bendz is an Agency Executive and Account Director with over 20 years of experience within the communication, branding and PR field, working with high profile brands within fashion, lifestyle, real estate, retail, utilities, finance and FMCG. Lovisa is passionate about working with clients to establish award winning campaigns and category breaking banding work.
Lovisa Friman Bendz
Head of Agency | ACNE Nordics
Lovisa Friman Bendz is an Agency Executive and Account Director with over 20 years of experience within the communication, branding and PR field, working with high profile brands within fashion, lifestyle, real estate, retail, utilities, finance and FMCG. Lovisa is passionate about working with clients to establish award winning campaigns and category breaking banding work.
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