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      Insights

      We believe that the right idea at the right moment can spark change and inspire action. Explore our insights on creative business transformation, future-proofing your business, and innovating to create great impact for all. 

      Customer service

      Customer Service Excellence 2025

      Read about the latest trends in Customer Service and how to benefit from these.

      Perspective
      • 08 May 2025
      • 10 min read

      NR

      DH

      Nathalie Ramsbjer & David Helander

      Mobile

      Step into the future of Mobile

      Dive into the latest trends and innovations that are reshaping the mobile landscape.

      Perspective
      • 14 April 2025
      • 5 min read

      DD

      Deloitte Digital

      Diversity & Inclusion

      Updating the trend: Authentically inclusive marketing

      Next in our Global Marketing Trends series: What’s new in authentically inclusive marketing? And how is it impacting your industry?

      Perspective
      • 13 August 2022
      • 4 min read

      Deloitte Digital

      DD

      Deloitte Digital

      Consumer loyalty

      What does it take to create a highly effective loyalty program?

      Brands are increasingly turning to loyalty as a preferred way to grow their top line, bottom line, and drive sustainable growth in this hypercompetitive and ever-changing environment.

      Perspective
      • 15 May 2022
      • 10 min read

      Neha Verma

      NV

      Neha Verma

      DD Insights

       

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