Harry is a principal with Deloitte Digital. He helps clients with developing and implementing strategies for their customer-facing organizations. His primary area of specialty is driving large-scaled transformations with sales organizations. These transformations span strategy, process optimization, talent and digital technology. He has led numerous projects to help clients improve how they acquire, retain, deepen, and broaden customer relationships. Harry has helped clients with: go-to-market strategy, customer segmentation, sales analytics, sales org design, sales talent management, sales incentive design, and selection through implementation of sales technologies (digital & CRM).

Kevin Clement leads Deloitte Canada’s Salesforce go to market and Alliance business across all priority industries. In this role, Kevin coordinates closely with his lead industry Partners and Salesforce leadership in driving value for our mutual clients. This allows Kevin to bring his years of client service experience in the banking and insurance industry to opportunities in public sector, consumer/retail, manufacturing, energy and resources along with financial services. Beyond his role as Salesforce Lead Alliance Partner, Kevin is a Financial Services leader in the practice of Deloitte’s Customer practice. He has 15 years of experience leading transformational technology initiatives in the CRM, process digitization and information management spaces. Kevin leads Deloitte’s Salesforce and nCino practice and is currently leading work for all major Canadian banks, and many leading insurance carriers. With a specific focus on digitization strategy, design and implementation Kevin leads teams toward driving tangible top and bottom-line benefits through digital engagement, automation and fulfilment. His strong application understanding coupled with his strategy consulting background allows Kevin to effectively guide projects that not only enhance end user value and adoption, but also align with organizational wide objectives.

Christian Eissner is Lead Partner for the Offering Digital Customer. Industry focus on the automotive and manufacturing sectors. Christian Eissner is a proven expert in the end-to-end implementation of complex, international CRM cloud projects, especially with a focus on digital transformation, customer experience, marketing, sales and customer care.

Thomas Andersen is an Equity Partner at Deloitte, the Salesforce Alliance Leader for Deloitte NSE (North South Europe), and the Nordic Deloitte Digital Leader. With a robust background spanning over two decades in IT management consulting, he has a deep expertise in digital strategy, IT strategy, and the adoption of innovative technologies such as cloud and mobile solutions. Thomas has led numerous transformation programs aimed at enhancing IT operating models, mobile apps, eCommerce, and omni-channel strategies. His leadership role encompasses overseeing the Salesforce practice across North and South Europe and steering digital initiatives as the head of Deloitte Digital in the Nordics, significantly impacting client strategies and industry advancements.

Ken has been engaged in Government & Public Services, Financial Services, Real Estate, Pharmaceutical, Automotive, and Energy industries projects. He has more than 28 years IT consulting service experiences and engaged in many large-scale system development projects and has experiences in system planning including packaged software selection, requirement definition, application design and development, and served in the role of program/project management. Has also experiences in many BPR projects including operation and organization changes. He holds BA degrees in History of Fine Arts from The University of Tokyo, Japan. He is based in Tokyo.

Over 25 years of experience in the Consumer Products, F&B and Retail industries. He has led transformation initiatives for global organizations with a presence in Mexico, the United States and Latin America. With key roles in the development and delivery of new technology products and services for the F&B industry. Among his specialties is the development of strategies for transformation projects using ERP systems such as SAP and business integration and process development.