Dreamforce may have wrapped up but the magic lives on! Re-watch Deloitte Digital sessions to connect, learn, and feel inspired — all from the comfort and convenience of your device.
Deloitte Digital was a proud Emerald Sponsor of Dreamforce 2021 and for the fifth year in a row, the exclusive Equality Summit sponsor  – bringing luminary speakers together for important conversations to not only make space, but to change the space.

Deloitte Digital at Dreamforce

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Elevating the customer onboarding experience in FSI

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Join Deloitte Digital to learn how financial institutions are transforming customer onboarding to a simple, digital, and secure experience across all channels and devices.

Speakers:

  • Gordon Smith, Principal, Deloitte Consulting LLP
  • Jeff Powrie, Principal, Deloitte Consulting LLP
  • Joe Alt, Principal, Deloitte Consulting LLP
  • Laurent Smekens, Director, Deloitte Consulting & Advisory BV/SRL

The future of sales: Bold transformation

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Hear from Deloitte Digital on strategies winning organizations and sales leaders should take now to avoid falling behind. The future of sales is here.

Speakers:

  • Harry Datwani, Principal, Deloitte Digital
  • Paul Vinogradov, Principal, Deloitte Consulting LLP

Your contact center of the future

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Learn how innovative solutions like conversational AI, voice analytics, and cloud-based telephony can help you improve your customer and agent experiences and increase time to value.

Speakers:

  • Dounia Senawi, Principal, US Digital Customer Offering Leader, Deloitte Digital
  • Andy Haas, Managing Director, Service Transformation Leader, Deloitte Digital
  • Richard Small, Partner, Deloitte MCS Limited
  • Sherry Comes, Managing Director, Deloitte Consulting LLP
  • Siddarth Muthiah, Senior Manager, Deloitte Consulting LLP

HOW TO BUILD REAL CUSTOMER LIFETIME VALUE

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Profitable growth has become the new priority for streaming and other direct-to-consumer subscription companies. To stay competitive, organizations must focus on maximizing customer lifetime value.

Speakers:

  • James Commons, VP Media, Technology, and Operations, Verizon Media
  • John Walker, Executive Director of Operations, Technology, and Sales, CX
  • Julie Miller, Principal, Technology, Media & Entertainment, Telecommunications, Deloitte Consulting LLP
  • Kris Tzankov, Managing Director, Technology, Media & Entertainment, Telecommunications, Deloitte Consulting LLP
  • Mark Niemiec, Senior Vice President, Salesforce
  • Noor Chawla, Senior Manager, Technology, Media & Entertainment, Telecommunications, Deloitte Consulting LLP

Digital Workplace: Experience led, outcome driven

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As work and the workforce experience evolve, a digital experience allows organizations to respond to changing needs. Learn how USC used Slack to create a seamless digital environment.

Speakers:

  • Stan Martin, Managing Director, Deloitte Consulting LLP
  • John Brownridge, Principal, Deloitte Consulting LLP
  • Susan Tincher, Associate Chief Information Officer, University of Southern California

How CMOs and CISOs can work together to foster digital trust

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As our ever-changing world catalyzed the need for digital transformation, many leaders are evaluating how to foster digital trust while creating meaningful interactions to achieve deeper connection.

Speakers:

  • Chirag Patel, Principal, Deloitte & Touche LLP
  • Ashley Reichheld, Principal, Deloitte Digital
  • Ian Glazer, Senior Vice President – Identity Product Management, Salesforce

Questions about Dreamforce?

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Maximilian Schroeck
Global Chief Commercial Officer | Salesforce
Deloitte Consulting LLP
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Brian Frank
US Salesforce Alliance Leader, Global Salesforce Alliance Sales Leader
Deloitte Consulting LLP
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