September 21 – 24
Deloitte Digital at Dreamforce
Join us on Salesforce+
Elevating the customer onboarding experience in FSI
Join Deloitte Digital to learn how financial institutions are transforming customer onboarding to a simple, digital, and secure experience across all channels and devices.
Speakers:
- Gordon Smith, Principal, Deloitte Consulting LLP
- Jeff Powrie, Principal, Deloitte Consulting LLP
- Joe Alt, Principal, Deloitte Consulting LLP
- Laurent Smekens, Director, Deloitte Consulting & Advisory BV/SRL
The future of sales: Bold transformation
Hear from Deloitte Digital on strategies winning organizations and sales leaders should take now to avoid falling behind. The future of sales is here.
Speakers:
- Harry Datwani, Principal, Deloitte Digital
- Paul Vinogradov, Principal, Deloitte Consulting LLP
Your contact center of the future
Learn how innovative solutions like conversational AI, voice analytics, and cloud-based telephony can help you improve your customer and agent experiences and increase time to value.
Speakers:
- Dounia Senawi, Principal, US Digital Customer Offering Leader, Deloitte Digital
- Andy Haas, Managing Director, Service Transformation Leader, Deloitte Digital
- Richard Small, Partner, Deloitte MCS Limited
- Sherry Comes, Managing Director, Deloitte Consulting LLP
- Siddarth Muthiah, Senior Manager, Deloitte Consulting LLP
HOW TO BUILD REAL CUSTOMER LIFETIME VALUE
Profitable growth has become the new priority for streaming and other direct-to-consumer subscription companies. To stay competitive, organizations must focus on maximizing customer lifetime value.
Speakers:
- James Commons, VP Media, Technology, and Operations, Verizon Media
- John Walker, Executive Director of Operations, Technology, and Sales, CX
- Julie Miller, Principal, Technology, Media & Entertainment, Telecommunications, Deloitte Consulting LLP
- Kris Tzankov, Managing Director, Technology, Media & Entertainment, Telecommunications, Deloitte Consulting LLP
- Mark Niemiec, Senior Vice President, Salesforce
- Noor Chawla, Senior Manager, Technology, Media & Entertainment, Telecommunications, Deloitte Consulting LLP
Digital Workplace: Experience led, outcome driven
As work and the workforce experience evolve, a digital experience allows organizations to respond to changing needs. Learn how USC used Slack to create a seamless digital environment.
Speakers:
- Stan Martin, Managing Director, Deloitte Consulting LLP
- John Brownridge, Principal, Deloitte Consulting LLP
- Susan Tincher, Associate Chief Information Officer, University of Southern California
How CMOs and CISOs can work together to foster digital trust
As our ever-changing world catalyzed the need for digital transformation, many leaders are evaluating how to foster digital trust while creating meaningful interactions to achieve deeper connection.
Speakers:
- Chirag Patel, Principal, Deloitte & Touche LLP
- Ashley Reichheld, Principal, Deloitte Digital
- Ian Glazer, Senior Vice President – Identity Product Management, Salesforce
