Let humans be heroes, let AI handle the rest. At Dreamforce 2026, we explored how to turn AI ambition into measurable results through can’t-miss sessions, interactive demos and one-of-a-kind, intimate experiences at the Deloitte Digital House.
Nearly all (97%) of organizations struggle with their Agentic AI transformation, according to recent research.¹ This challenge doesn’t stem from lack of ambition or investment—it’s from fragmented data and disconnected systems, with the most noticeable gaps showing up in the front office.
As a Dreamforce Pioneer Sponsor, Deloitte Digital explored how leading organizations overcome these challenges to drive competitive advantage at every customer touchpoint.
At the Deloitte Digital House, guests stepped inside the future of customer engagement with invite-only experiences and interactive sessions covering the agentic front office, trusted data foundations, headless CRM, life sciences transformation and much more.
Learn more about the thought leadership and Agentic AI solutions we brought to Dreamforce.
FEATURED EXPERIENCES
Where impact wins
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DREAMPITCH: WHERE IMPACT WINS
Dreampitch is a storied Dreamforce tradition where innovative startups and entrepreneurs can pitch their solutions to a panel of luminary judges. As a sponsor, we were proud to champion the spirit of entrepreneurship, creativity and innovation—and nurture the next generation of trailblazers shaping the future of business.
Speakers:
Customized experiences for the C-suite
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EXECUTIVE EXPERIENCES
We were excited to return to Dreamforce as the exclusive sponsor of the Chief Human Resources Officer (CHRO) Summit. In these sessions, leaders discovered how Agentic AI is transforming the future of work and how human-machine collaboration can drive better business outcomes.
Deloitte Digital's programming at the executive summit included Service to Salesforce, Voices of Impact and additional featured sessions thoughtfully designed for C-suite leaders. We enjoyed welcoming you.
Explore our latest report about how to effectively orchestrate human + AI collaboration across the enterprise.
An unforgettable night with Neon Trees
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DELOITTE DIGITAL CONCERT
We hope you enjoyed the live performance from Neon Trees—the multi-platinum band behind anthems like "Everybody Talks" and "Animal." Known for their electric energy and unforgettable live shows, Neon Trees brought the perfect soundtrack to a night built for connection, celebration and a little bit of fun during a week of big ideas.
Thank you for joining us for a Dreamforce night to remember.
How we bring purpose to our work with YesSF
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MAKING AN IMPACT
Throughout the year, we work with YesSF—a meaningful collaboration with Salesforce, Citi, UpLink and the San Francisco Chamber of Commerce helping to revitalize downtown San Francisco. At Dreamforce, we host annual YesSF events locally to celebrate and recognize the important work we do together. We cherish the opportunity to make this local impact at the home of Dreamforce.
Powering the future of sales and service with Agentic AI
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SALES AND SERVICE EXPERIENCE AT THE DELOITTE DIGITAL HOUSE
The customers you’re trying to reach have already done the research, formed a view and set a bar before the first conversation begins. Earning their trust just once isn’t enough—you have to keep it.
Every sales and service conversation in the Deloitte Digital House was built around that belief. In these sessions, industry leaders shared new points of view on what it actually takes to grow and retain customers in a market where they expect more at every stage. These intimate, insightful conversations put guests in a room full of people experiencing the exact same sales and service challenges.
At Deloitte Digital, we don't offer generic answers. We build practical solutions, together.
From legacy lending to a modern front office
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FROM LEGACY LENDING TO A MODERN FRONT OFFICE
Huntington National Bank and Deloitte Digital share how they transformed commercial lending on Salesforce, creating an end-to-end platform that improves efficiency, agility, and client experiences.
Speakers:
On September 16 and 17, leaders across industries joined us in the Deloitte Digital House recording studio to explore agentic front-office enhancements, trusted data foundations, headless CRM and other hot topics.
Want practical ideas for building customer-driven, AI-accelerated branding, sales and service organizations? Stay tuned for replays of these candid conversations from Dreamforce.
“AI has been at the forefront of every conversation, but data is what makes it work. At Dreamforce 2026, I was thrilled to discuss how the value of your AI is determined by the data behind it, and to dive into how we use data to make smarter decisions.”
Harry Datwani
Global Salesforce Chief Commercial Officer, Deloitte
MEET OUR LEADERS
Harry Datwani is Deloitte’s Global Salesforce Chief Commercial Officer, leading the strategic growth and innovation of Deloitte’s Salesforce business worldwide. He oversees global strategy, market positioning, and performance, driving transformative solutions and expanding the alliance’s impact across industries and regions. A champion of agentic AI in the front office, Harry empowers teams globally to deliver enhanced efficiency, personalization, and measurable client value through advanced digital solutions. With over two decades of experience, he specializes in customer and growth strategy with deep experience in the Sales domain and has helped Fortune 500 companies across industries achieve profitable growth and differentiated experiences for their sellers, partners, and customers. He is dedicated to leveraging technology for growth and value creation and has spent the last 12 years in the Salesforce ecosystem. Previously, Harry led Deloitte Digital’s U.S. Salesforce team, focusing on commercial excellence, talent development, and cross-disciplinary collaboration to solve complex client challenges. He is a frequent contributor to Adweek, The Wall Street Journal, and other business publications, sharing insights on digital transformation and sales effectiveness. Harry holds a degree from the University of California, Los Angeles (UCLA). He actively supports initiatives within the technology sector and is passionate about mentoring the ecosystem’s next wave of leaders. Outside of work, Harry enjoys traveling with his wife and two sons, experimenting with new recipes, and curating playlists as a lifelong music enthusiast.
Harry Datwani is Deloitte’s Global Salesforce Chief Commercial Officer, leading the strategic growth and innovation of Deloitte’s Salesforce business worldwide. He oversees global strategy, market positioning, and performance, driving transformative solutions and expanding the alliance’s impact across industries and regions. A champion of agentic AI in the front office, Harry empowers teams globally to deliver enhanced efficiency, personalization, and measurable client value through advanced digital solutions. With over two decades of experience, he specializes in customer and growth strategy with deep experience in the Sales domain and has helped Fortune 500 companies across industries achieve profitable growth and differentiated experiences for their sellers, partners, and customers. He is dedicated to leveraging technology for growth and value creation and has spent the last 12 years in the Salesforce ecosystem. Previously, Harry led Deloitte Digital’s U.S. Salesforce team, focusing on commercial excellence, talent development, and cross-disciplinary collaboration to solve complex client challenges. He is a frequent contributor to Adweek, The Wall Street Journal, and other business publications, sharing insights on digital transformation and sales effectiveness. Harry holds a degree from the University of California, Los Angeles (UCLA). He actively supports initiatives within the technology sector and is passionate about mentoring the ecosystem’s next wave of leaders. Outside of work, Harry enjoys traveling with his wife and two sons, experimenting with new recipes, and curating playlists as a lifelong music enthusiast.
Karl is a Principal at Deloitte and the U.S. Lead Alliance Partner for the Salesforce Alliance, where he leads with a vision to redefine enterprise transformation. As an industry thought leader, Karl drives strategic growth by aligning Deloitte’s unparalleled capabilities with Salesforce’s innovative platform, helping organizations reinvent their operating models and customer engagement from the ground up. He is committed to championing forward-thinking solutions that position clients to thrive in an ever-evolving landscape. With over 20 years of experience, Karl has consistently built, scaled, and inspired high-performing teams and practices across global markets. He has pioneered new market offerings and led the development of transformative, end-to-end enterprise programs that set new standards for excellence within the Salesforce Alliance and beyond. His leadership extends to shaping successful go-to-market strategies as Deloitte’s Global Salesforce Sales Leader, where he empowered teams and clients globally to deliver impactful results on the world's most complex business challenges. Karl's transformational approach centers on creating measurable value, accelerating innovation, and building cultures of collaboration and inclusivity. He is recognized for elevating quality standards, nurturing future leaders, and bringing a differentiated industry perspective to every engagement. His passion for visionary leadership is matched by a personal commitment to delivering tangible client outcomes and fostering enduring relationships across Deloitte’s alliance landscape. Drawing on a wealth of international experience - having lived in Germany, France, Mexico, Peru, Spain, and Venezuela - Karl brings a unique global lens to his work. Outside of Deloitte, he enjoys playing chess with his son, engaging in table tennis, and pursuing his interest in aviation.
Karl is a Principal at Deloitte and the U.S. Lead Alliance Partner for the Salesforce Alliance, where he leads with a vision to redefine enterprise transformation. As an industry thought leader, Karl drives strategic growth by aligning Deloitte’s unparalleled capabilities with Salesforce’s innovative platform, helping organizations reinvent their operating models and customer engagement from the ground up. He is committed to championing forward-thinking solutions that position clients to thrive in an ever-evolving landscape. With over 20 years of experience, Karl has consistently built, scaled, and inspired high-performing teams and practices across global markets. He has pioneered new market offerings and led the development of transformative, end-to-end enterprise programs that set new standards for excellence within the Salesforce Alliance and beyond. His leadership extends to shaping successful go-to-market strategies as Deloitte’s Global Salesforce Sales Leader, where he empowered teams and clients globally to deliver impactful results on the world's most complex business challenges. Karl's transformational approach centers on creating measurable value, accelerating innovation, and building cultures of collaboration and inclusivity. He is recognized for elevating quality standards, nurturing future leaders, and bringing a differentiated industry perspective to every engagement. His passion for visionary leadership is matched by a personal commitment to delivering tangible client outcomes and fostering enduring relationships across Deloitte’s alliance landscape. Drawing on a wealth of international experience - having lived in Germany, France, Mexico, Peru, Spain, and Venezuela - Karl brings a unique global lens to his work. Outside of Deloitte, he enjoys playing chess with his son, engaging in table tennis, and pursuing his interest in aviation.
Alejandra cuenta con más de 27 años de experiencia en consultoría, trabajando en América Latina desarrollando clientes globales y negocios estratégicos. Tiene una amplia experiencia en liderar grandes programas de transformación y enfocada a mejorar la experiencia humana a través del diseño de modelos de operación con tecnología digital.
Kevin Clement leads Deloitte Canada’s Salesforce go to market and Alliance business across all priority industries. In this role, Kevin coordinates closely with his lead industry Partners and Salesforce leadership in driving value for our mutual clients. This allows Kevin to bring his years of client service experience in the banking and insurance industry to opportunities in public sector, consumer/retail, manufacturing, energy and resources along with financial services. Beyond his role as Salesforce Lead Alliance Partner, Kevin is a Financial Services leader in the practice of Deloitte’s Customer practice. He has 15 years of experience leading transformational technology initiatives in the CRM, process digitization and information management spaces. Kevin leads Deloitte’s Salesforce and nCino practice and is currently leading work for all major Canadian banks, and many leading insurance carriers. With a specific focus on digitization strategy, design and implementation Kevin leads teams toward driving tangible top and bottom-line benefits through digital engagement, automation and fulfilment. His strong application understanding coupled with his strategy consulting background allows Kevin to effectively guide projects that not only enhance end user value and adoption, but also align with organizational wide objectives.
Christian Eissner, Lead Partner for Digital Customer, specializes in complex CRM cloud projects. His expertise lies in digital transformation, customer experience, marketing, sales, and customer care, with a focus on the automotive and manufacturing sectors.
Christian Eissner is Lead Partner for the Offering Digital Customer. Industry focus on the automotive and manufacturing sectors. Christian Eissner is a proven expert in the end-to-end implementation of complex, international CRM cloud projects, especially with a focus on digital transformation, customer experience, marketing, sales and customer care.
Thomas Andersen is an Equity Partner at Deloitte, the Salesforce Alliance Leader for Deloitte EMEA, and the Nordic Deloitte Digital Leader. With a robust background spanning over two decades in IT management consulting, he has a deep expertise in digital strategy, IT strategy, and the adoption of innovative technologies such as cloud and mobile solutions. Thomas has led numerous transformation programs aimed at enhancing IT operating models, mobile apps, eCommerce, and omni-channel strategies. His leadership role encompasses overseeing the Salesforce practice across North and South Europe and steering digital initiatives as the head of Deloitte Digital in the Nordics, significantly impacting client strategies and industry advancements.
Ken Ohama is Deloitte Japan’s government and public services industry leader and a nonexecutive board member. He serves as the APAC alliance lead for Deloitte’s Salesforce business. With more than 30 years of experience in IT consulting, he has led large-scale programs across government and multiple industries, from strategy and system delivery to business process transformation.
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