Out of 18 contenders, Deloitte earns highest ranks from Gartner for vision and ability to execute in new report on CRM and CX strategy.

In today's complex landscape of ever-evolving customer expectations, transforming your customer experience is truly an adventure. One that requires strategy, agility, a deep knowledge of innovative technology, and a thorough understanding of human needs, wants, and desires.

Deloitte’s comprehensive, customizable offerings enable our clients to hit the target in the moments that matter—by elevating the human experience. And our ability to execute above the competition, helping clients achieve holistic, human-centered digital transformations, is getting recognized.

Recently, Gartner named Deloitte a leader in its annual Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide report. Gartner notes that “leaders in this Magic Quadrant bring a wide range of business, analytic, and technical capabilities.”

And indeed, with Deloitte’s market presence, scale, consulting experience, and CX transformation competencies, we continue to provide services that help our clients transform their customer experience by honing in on the human moments at every step of each unique journey.

“Creating the best experience in the moments that matter most for customers is critical to keeping them happy and advancing companies everywhere,” said Andy Main, principal, Deloitte Consulting LLP, and head of Deloitte Digital.

Listing business outcome orientation, scale and breadth, and collaborative innovation as our top strengths, Gartner estimates that Deloitte is the largest CRM and CX implementation service provider worldwide. The recognition reflects Deloitte’s depth of capabilities, our globally aligned storefront of AI-infused offerings, innovative business solutions, and expansive partnerships and ecosystems, which we leverage to deliver greater business value and growth.

For more details, read Gartner’s full report, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. You can view our news release here.