It’s safe to say that every industry is being challenged to quickly adapt to this new world. And leading that charge, from online ordering systems to video chatting, is technology. But technology can’t do it alone! In order to truly pivot to a more digital organization, companies must have an agile backbone of organization, people, and systems that can easily shift gears, adapt to new technology, and take on what’s yet to come. Let’s take a look at a few ways technology is reshaping the world we live in.
Remaining agile in an everchanging world
Before now, times were changing at a rapid pace due to technological innovation. Now, this is catalyzed even further by the human need for new services, solutions, and ways of doing business when in-person contact is limited.
By working with some of the world’s best-known scenario thinkers to consider the societal and business impacts of this pandemic, Deloitte and Salesforce have prepared possible scenarios of what the world might look like in the next three to five years. We’ve outlined four scenarios that illustrate different ways we could emerge from the crisis—and what’s required to thrive in a world remade.
How technology is adapting to aid health care workers and organizations
National health authorities, health systems, and other organizations are hard at work addressing the outbreak and preparing for scenarios that could include an overwhelmed health care system.
In these unprecedented times, medical teams are challenged to prioritize patients and deliver care. Health care systems are challenged to identify people with COVID-19—both those showing symptoms and those who are asymptomatic—so they can appropriately prevent further spread of the virus. Meanwhile, people at home need accurate information on how to get tested for coronavirus, when to self-quarantine, and what care options are available.
Together with Salesforce, we’ve designed an accelerator to assist with remote administration, containment, and patient management—called ConvergeHEALTH Connect for Crisis Response. This new pandemic response offering was built using Salesforce Health Cloud and includes an innovative AI-based triage tool and clinical prediction technology by Diagnostic Robotics, hosted on Google Cloud.
ConvergeHEALTH Connect for Crisis Response is designed to enable health care organizations to digitally triage, monitor and remotely manage treatment of coronavirus patients and quarantined persons.
Digital commerce capabilities become central to the retail industry
With brick and mortar institutions being temporarily closed during stay-at-home orders, it has become crucial for B2C businesses to have a digital presence and digital commerce capabilities. Similarly, B2B businesses can benefit during this time by establishing online direct-to-consumer channels to supplement their traditional selling channels.
So how can these companies get there? Typically, a full transition to digital selling and digital experience is a process and can take a while to stand up. Companies of any size likely don’t have that kind of time right now, as they watch their businesses being severely affected by the pandemic.
To help restore growth during this economic downturn, Salesforce and Deloitte Digital have created an accelerator designed to help organizations transform to online offerings in as little as two to five weeks. Within Salesforce Commerce Cloud, the accelerator uses pre-built integration support to connect payment, tax, shipping, and order processing capabilities to create a fully operational ordering system in a fraction of the time it would take without these pre-built frameworks.
To further enhance this baseline digital commerce system, the accelerator also offers email notification templates, SEO support, and basic analytics reporting to help businesses thrive in the world of digital commerce.
Accelerate a path forward
We’re proud of our team for working quickly to create solutions that can help organizations through this difficult and uncertain time. In order to pivot so quickly and stand up these solutions, we relied on the agile nature of our organization and our technology. While we don’t know what tomorrow might bring, we do know that change is sure to come, and we have the tools that can help organizations change along with it.
Learn more about how Deloitte Digital and Salesforce are helping clients navigate uncertainties and building trust post-COVID-19.
