As the general manager of Deloitte Digital’s TrueServe™, I am excited to share our brand-new solution demos. These five videos go in-depth on all that TrueServe™ has to offer to create a more nimble, intelligent, and responsive contact center. Transformation is on the rise. Our recent research reveals that 75% of contact center leaders plan to move critical service tech to the cloud, and that 51% say new self-service capabilities will be a top-three budgetary priority.
To stay ahead in today’s ever-evolving digital landscape, you need to deliver against the growing expectations of customers and respond to increasing pressure to improve the efficiency of your contact center. Channel proliferation is creating increased complexity as businesses seek to provide seamless omnichannel experiences for expanding customer networks. Getting service experiences right—right now—has never been more important.
Watch the video series linked below to learn more about the technology solutions that make up TrueServe™, and what each can do for you.
- TrueServe™ DNA is a first-of-its-kind conversational AI design and analytics platform that designs, builds, analyzes, and improves the effectiveness of virtual assistants. Our recent research revealed that 79% of contact center leaders plan to invest more in artificial intelligence.
- TrueServe™ Self-Service is a conversational AI-driven virtual agent that bridges the gap between traditional interactive voice response (IVR) and digital engagements to provide a seamless cross-channel experience.
- TrueServe™ Agent brings speed and intelligence to the customer-agent interaction, with a focus on preserving valuable context and providing a true 360-degree view of the customer. Our recent research revealed that the most effective predictor of customer lifetime value is the quality of your service interactions.
- TrueServe™ Admin creates a scalable and unified end-to-end experience for organizations to manage contact center users, operations, and services across applications.
- TrueVoice™ is a voice analytics solution that analyzes conversations across engagement channels to deliver insights at scale, reduce risk, improve customer experience, and increase effectiveness.
Our team transforms contact centers to improve the customer experience while simplifying operations and reducing costs for the business. TrueServe™ is a comprehensive—yet modular—contact center solution that does not exist anywhere else in the market. We leverage the power of a full ecosystem with the ease of a single solution. I am extremely proud of what we’ve created as a team, and of how the TrueServe™ solution suite is bringing contact centers into the future for our clients.